- Serve as the regional point of contact for facilities management across multiple countries and locations.
- Build relationships with regional business leaders, site management teams, and functional stakeholders.
- Lead performance reviews with internal customers and external service providers.
- Drive service excellence through KPI, SLA, and operational performance management.
- Manage escalations and resolve service issues and customer concerns.
- Translate regional business needs into facilities solutions and improvement initiatives.
- Promote safety, security, and compliance across all locations.
- Manage outsourced facilities service providers and ensure contractual compliance.
- Monitor supplier performance and implement improvement plans.
- Drive standardization and best-practice adoption across locations.
- Manage and validate regional facilities budgets.
- Identify cost-saving and efficiency opportunities.
- Analyze financial and operational data to support decision-making.
- Benchmark facilities and workplace costs.
- Oversee financial performance of facilities projects and operational activities.
- Identify and prioritize facility-related improvement opportunities.
- Lead workplace, infrastructure, and building-related projects across multiple countries.
- Ensure projects are delivered safely, on time, within scope, and within budget.
- Drive operational excellence and process improvement initiatives.
- Apply data-driven problem-solving methodologies.
- Enhance customer experience and reduce cost-to-serve.
- Support best-practice implementation across the regional portfolio.
Requirements
- Bachelor's or Master's degree in Facilities Management, Real Estate, Engineering, Business Administration, or a related field.
- Minimum 10 years of experience in facilities management, real estate, workplace services, or a related discipline.
- Proven experience managing facilities operations across multiple countries and cultures.
- Minimum 5 years of experience managing outsourced service providers and vendor relationships.
- Strong experience in service delivery management within complex organizations.
- Experience supporting manufacturing, industrial, or process industry environments.
- Demonstrated experience leading facilities, workplace, or infrastructure projects.
- Knowledge of continuous improvement methodologies such as Lean or Six Sigma is an advantage.
- Strong stakeholder management and influencing skills.
- Excellent communication and relationship-building capabilities.
- Commercially and financially astute with strong budgeting experience.
- Analytical mindset with strong problem-solving capabilities.
- Ability to manage competing priorities in a fast-paced international environment.
- Proven project and change management skills.
- Strong leadership capabilities with experience leading both direct and outsourced teams.
- Fluent in English, both written and spoken.
Core Competencies
Demonstrates expertise in facilities management, project management, and operational excellence across multiple countries. Proven ability to drive service delivery, manage vendor relationships, and implement continuous improvement methodologies.
Highest-signal resume keywords
- Facilities Management
- Project Management
- Service Delivery Management
- Stakeholder Management
- Budgeting
ATS Optimization Keywords
Hard Skills
- Facilities Management
- Project Management
- Service Delivery Management
- Budgeting
- Continuous Improvement Methodologies
- Data Analysis
- KPI Management
- SLA Management
- Operational Performance Management
- Vendor Relationship Management
Soft Skills
- Communication
- Relationship Building
- Problem Solving
- Leadership
- Influencing
Industry Keywords
- Real Estate
- Workplace Services
- Manufacturing
- Industrial
- Process Industry