eStore Support Engineer

Jobtailor; 's-Hertogenbosch; On-site; EUR 42,000 - 66,000; Full time

Job summary

Jobtailor is seeking an experienced Technical Support Specialist to act as the primary online contact for global customer inquiries via phone, email, chat, and portal.

You will promptly follow up on inbound technical leads, assess project needs via virtual discovery calls, and recommend tailored hardware solutions. The role includes pre- and post-sales troubleshooting, collaboration with sales and product teams, and ensuring up-to-date knowledge of data center technologies.

Qualifications

• Two to three years in technical support, FAE, system integration, or pre-sales support.
• Experience in enterprise IT, servers, storage, or networking preferred.
• Fluent in English and at least one European language.

Responsibilities

• Act as the primary online contact for global customer inquiries via phone, email, chat, and portal.
• Promptly follow up on inbound technical leads (trials, samples) via virtual discovery calls to assess project needs and recommend tailored hardware solutions.
• Assist customers with pre- and post-sales troubleshooting, system configuration, and compatibility checks.
• Partner with sales, production, operations, and product management to resolve issues efficiently and elevate complex cases when necessary.
• Accurately log support activities while collecting customer feedback to drive product and engineering improvements.
• Maintain up-to-date knowledge of server hardware, storage, networking, AI/HPC, and data center technologies to deliver service excellence.
• Team up with digital marketing to drive product promotion through technical suggestions and feedback.

Skills

English fluency

Ability to assess customer technicals

Troubleshooting

Customer-focused

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Bachelor’s degree in Electrical Engineering

Tools

x86 architecture

Linux/Windows OS

RAID

Data center technologies

Job description

Responsibilities

• Act as the primary online contact for global customer inquiries via phone, email, chat, and portal.
• Promptly follow up on inbound technical leads (trials, samples) via virtual discovery calls to assess project needs and recommend tailored hardware solutions.
• Assist customers with pre- and post-sales troubleshooting, system configuration, and compatibility checks.
• Partner with sales, production, operations, and product management to resolve issues efficiently and elevate complex cases when necessary.
• Accurately log support activities while collecting customer feedback to drive product and engineering improvements.
• Maintain up-to-date knowledge of server hardware, storage, networking, AI/HPC, and data center technologies to deliver service excellence.
• Team up with digital marketing to drive product promotion through technical suggestions and feedback.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related technical field.
• Experience: 2–3 years in technical support, FAE, system integration, or pre‑sales support (experience in enterprise IT, servers, storage, or networking preferred).
• Familiarity with x86 architecture, Linux/Windows OS, RAID, and data center technologies.
• Knowledge of AI servers, GPU platforms, cloud infrastructure, or HPC solutions is highly preferred.
• A passion for troubleshooting and solving complex, real‑world technical problems.
• Strong ability to assess customer technical needs and recommend the right products.
• Fluent in English plus at least one European language (German, French, Dutch, Italian, or Spanish).
• Self‑motivated and able to efficiently balance a high‑volume ticket queue with fast‑paced sales lead follow‑ups in a customer‑focused environment.

Certifications & Qualifications

• Bachelor’s degree in Computer Science
• Bachelor’s degree in Information Technology
• Bachelor’s degree in Electrical Engineering