Enterprise Networking Support Engineer (Switches)

Supermicro; 's-Hertogenbosch; On-site; EUR 55,000 - 70,000; Full time

Job summary

Supermicro is looking for a talented Application Engineer with in-depth knowledge of networking solutions, especially in switch products. You will provide technical support to enterprise customers and promote internal switch products to optimize customers' networking solutions.

The ideal candidate has a strong technical background in networking switch products and excellent communication skills to interface with all levels of management in a professional manner.

Qualifications

• Engineering or computer science degree with 4+ years related work experience.
• Strong sense of teamwork and organizational skills.
• Ownership and accountability for assigned projects.
• Integrity and trustworthy communication.
• Good communication (quick response to mails and calls).
• Strong affinity with PC/Server hardware.

Responsibilities

• Provide technical services and work directly with customers resolving technical issues including server systems, PC systems and peripherals.
• Identify technical issues and resolve hardware & software problems; replicate reported issues.
• Collaborate with sales to discuss services and technical issues.
• Continually develop knowledge base of current and new products; maintain relationships with customers.
• Provide service to resolve customer concerns and support 24/7 technical support via phone/email/CRM.

Skills

Networking

Switch products

Technical support

Communication

Teamwork

PC/Server hardware

Education

Engineering or Computer Science degree

Job description

Supermicro is looking for a talented Application Engineer with in-depth knowledge of networking solutions, especially in switch products. You will provide technical support to enterprise customers and promote internal switch products to optimize customers' networking solutions.

The ideal candidate has a strong technical background in networking switch products and excellent communication skills to interface with all levels of management in a professional manner.