Enterprise ITAM and EOL Capability Lead

Booking.com; Amsterdam; On-site; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Annual leave

Hybrid working

Product discounts

Job summary

Booking.com is seeking an Enterprise ITAM and EOL Capability Lead to define the strategic ITAM/EOL capability from the ground up. You will set the technical vision, architecture, operating model and governance to help Booking.com understand its technology landscape and drive risk-informed decisions.

You will collaborate across Technology, Business Units, Enterprise Architecture, Security and Audit to create standards, drive integration, and enable scalable, enterprise-wide adoption of the new

Qualifications

• Significant experience with ServiceNow ITAM, CMDB, service mapping or similar service-management capabilities.
• Significant experience leading enterprise applications, platforms or integrated technology capabilities.
• Experience shaping target architectures, integration strategies, data models and systems of record.
• Experience translating policy, regulatory or audit requirements into practical technical controls.
• A deep background in IT Asset Management, technology lifecycle management, cloud governance, technology risk or a related discipline.
• Experience improving data quality, ownership and accountability across complex organisations.
• Strong judgement across architecture, risk, reliability, cost and business value.
• The ability to create clarity, make decisions and bring stakeholders with you.
• Excellent communication and influencing skills, including the ability to work effectively without direct authority.

Responsibilities

• Define the technical vision, target architecture, operating model, governance and roadmap for the ITAM and EOL capability.
• Establish how Booking.com identifies technology, assigns ownership, assesses criticality and manages lifecycle and EOL risk.
• Design how ServiceNow, LeanIX, Software Catalog, cloud discovery and other systems work together.
• Turn policy and risk expectations into practical technical standards, controls, workflows and reporting.
• Establish the data, attestation, remediation, exception and escalation processes needed to make the capability reliable.
• Create a repeatable approach to identifying, prioritising and reducing technology lifecycle and EOL exposure.
• Set clear decision rights and accountability across Platform Owners, Service Owners and Business Units.
• Provide clear, evidence-based reporting to Technology leadership, Risk, Compliance and Audit.
• Partner with the programme and BHFS stakeholders to ensure the capability meets BHFS requirements and is designed for wider enterprise adoption.
• Work with architects, the Technical Programme Manager and delivery teams to turn the vision into a sustainable service.

Skills

ServiceNow ITAM

CMDB

service mapping

enterprise applications

integration strategies

data models

systems of record

policy translation

architecture judgement

communication & influencing

Tools

LeanIX

Software Catalog

cloud discovery

Job description

About Us:

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

About our team:

We are building a new enterprise-wide IT Asset Management and End-of-Life capability within Core Platforms and the ServiceNow team.

This capability will help Booking.com answer some fundamental questions:

• What technology do we have?
• Who owns it?
• How critical is it?
• How long can we rely on it?
• Where are we exposed?
• What action needs to happen next?

The scope is broad, covering infrastructure, cloud, network, enterprise software and selected AI-related assets. ServiceNow will provide the core control, workflow and evidence layer, integrating with platforms such as LeanIX, Collibra and SAP, alongside Booking.com’s internal inventory systems and other sources of record.

Role overview:

As Enterprise ITAM and EOL Capability Lead, you will have the opportunity to define and shape a new enterprise capability from the ground up.

You will set the technical vision, architecture, operating model, governance and roadmap that enable Booking.com to understand its technology landscape and take better, faster and more informed decisions about risk, investment and remediation.

This is not a role where you inherit a mature service and simply keep it running. You will create the foundations, make the important design decisions and establish the standards that will influence how technology is managed across the company.

You will work across Technology, Business Units, Enterprise Architecture, Security, Risk, Compliance, Finance and Audit. You will need to bring clarity to complexity, create alignment across teams and influence decisions without direct authority.

If you enjoy solving difficult enterprise problems, shaping strategy and turning ambiguity into something practical and scalable, this is an opportunity to make a visible and lasting impact.

Key Job Responsibilities and Duties:

• Define the technical vision, target architecture, operating model, governance and roadmap for the ITAM and EOL capability.
• Establish how Booking.com identifies technology, assigns ownership, assesses criticality and manages lifecycle and EOL risk.
• Design how ServiceNow, LeanIX, Software Catalog, cloud discovery and other systems work together.
• Turn policy and risk expectations into practical technical standards, controls, workflows and reporting.
• Establish the data, attestation, remediation, exception and escalation processes needed to make the capability reliable.
• Create a repeatable approach to identifying, prioritising and reducing technology lifecycle and EOL exposure.
• Set clear decision rights and accountability across Platform Owners, Service Owners and Business Units.
• Provide clear, evidence-based reporting to Technology leadership, Risk, Compliance and Audit.
• Partner with the programme and BHFS stakeholders to ensure the capability meets BHFS requirements and is designed for wider enterprise adoption.
• Work with architects, the Technical Programme Manager and delivery teams to turn the vision into a sustainable service.

Role Qualifications and Requirements:

We are looking for someone who is comfortable operating at the intersection of technology, risk, architecture and business leadership.

You will bring:

• Significant Experience with ServiceNow ITAM, CMDB, service mapping or similar service-management capabilities.
• Significant experience leading enterprise applications, platforms or integrated technology capabilities.
• Experience shaping target architectures, integration strategies, data models and systems of record.
• Experience translating policy, regulatory or audit requirements into practical technical controls.
• A deep background in IT Asset Management, technology lifecycle management, cloud governance, technology risk or a related discipline.
• Experience improving data quality, ownership and accountability across complex organisations.
• Strong judgement across architecture, risk, reliability, cost and business value.
• The ability to create clarity, make decisions and bring stakeholders with you.
• Excellent communication and influencing skills, including the ability to work effectively without direct authority.

Nice-to-Have Skills:

• Experience creating a new enterprise capability or operating model from the ground up.
• Experience with LeanIX, Software Catalog, cloud discovery or similar platforms.
• Experience with EOL remediation, technology risk reduction or audit readiness.
• Experience working across both central technology teams and Business Units.

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.