Engagement Manager , ProServe EMEA North

Amazon; Amsterdam; On-site; EUR 90,000 - 140,000; Full time

Job summary

Amazon Web Services (AWS) Professional Services seeks an Engagement Manager to lead delivery of complex cloud solutions, bridging business goals with technical outcomes. You will guide multi-stakeholder discussions, ensure alignment with customer outcomes, and drive projects to successful completion while applying AWS Well-Architected and CAF frameworks.

Proficiency in Dutch is required. You will progress to manage increasingly complex programs, establish best practices, and mentor teams across

Qualifications

• Basic qualifications include experience as a Scrum Master or Product Owner across multiple cross-functional teams.
• Experience delivering IT projects with external customers or equivalent.
• Experience in program or engagement management, leading other project managers to deliver a program with multiple and concurrent projects.
• Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga.
• Bachelor's degree or equivalent.

Responsibilities

• Lead and manage complex cloud migration and implementation projects.
• Leverage knowledge of AWS services, architectures, and best practices to guide decisions.
• Bridge business requirements with technical solutions and align with customer outcomes.
• Distill customer needs into technical requirements mapped to business outcomes.
• Decompose complex problems into actionable, deliverable solutions.
• Contribute to technical documentation and define documentation standards.

Skills

Scrum Master

Product Owner

Program/Engagement management

Agile methodologies

Jira

Rally

VersionOne

Taiga

Education

Bachelor's degree

Tools

Jira

Rally

VersionOne

Taiga

Job description

Description

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well‑Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade‑off decisions considering performance, scalability, security, and business impact.

Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain‑specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross‑organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, elevate when appropriate, and drive projects to successful completion, while exceeding customer expectation

PLEASE NOTE THAT DUTCH PROFICIENCY IN REQUIRED FOR THIS ROLE

Key job responsibilities

As an experienced technology program/project manager, you will be responsible for:

• Leading and managing complex cloud migration and implementation projects
• Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
• Distilling customer needs into clear technical requirements and map them to business outcomes
• Decomposing complex technical problems into actionable, deliverable solutions
• Contributing to technical documentation and define documentation standards

About the team

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture - Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance - We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• Experience working as a Scrum Master or Product Owner across multiple cross‑functional teams
• Experience in leading the delivery of IT projects with external customers or equivalent
• Experience in program or engagement management, leading other project managers to deliver a program with multiple and concurrent projects
• Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
• Bachelor's degree or equivalent

Preferred Qualifications

• project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
• AWS certification
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
• Experience working with and presenting to C‑level executives, IT, and lines of businesses across organizations or equivalent

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.