Customer Support Engineer

Huawei; Rijswijk; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Salary package

Personal Development training

Mentor/Buddy Program

Internal networking activities

Job summary

A leading telecommunications company in Rijswijk is seeking a Junior Customer Support Engineer for their Graduate Program. The role involves providing first-line technical support for PV inverters and energy systems, with a focus on customer satisfaction and technical excellence. The ideal candidate must be proficient in Dutch and English, with a background in Electrical Engineering. The position offers a competitive salary and comprehensive training opportunities.

Qualifications

• Proven customer support experience with a service-oriented mindset.
• Ability to communicate clearly and professionally.
• Minimum 2 years of experience in servicing PV inverters or power electronics.

Responsibilities

• Serve as the first point of contact for customers via phone and email.
• Deliver first-line technical support for PV inverters and smart energy products.
• Document and analyze technical cases and contribute to knowledge base.

Skills

Proficiency in Dutch

Proficiency in English

Complaint management skills

Customer support experience

Solid computer literacy

Education

Bachelor’s or Master’s degree in Electrical Engineering

Tools

Microsoft Office

Web-based applications

Job description

Job Title

Junior Customer Support Engineer - Graduate Program

Location

Rijswijk, Netherlands

Main Responsibilities

• Serve as the first point of contact for customers via phone, email, and remote diagnostic tools, providing 5x8 hour Level 1 support.
• Collect necessary information from customers, accurately log cases, and create service tickets according to Huawei procedures.
• Deliver first-line technical support for PV inverters, residential/commercial energy storage systems, and related smart energy products.
• Troubleshoot and resolve issues related to installation, commissioning, operation, and maintenance.
• Escalate complex or unresolved cases to second-level support or R&D teams, ensuring timely resolution and customer follow-up.
• Document and analyze technical cases, identify recurring problems, and contribute to the development of knowledge base articles.
• Assist with product acceptance testing, firmware updates, and remote system configuration when required.
• Provide professional technical guidance to partners, installers, and end users, ensuring compliance with safety standards and maintaining high levels of customer satisfaction.

Requirements

• Proficiency in Dutch and English (both mandatory); French is considered a strong advantage.
• Strong phone handling and complaint management skills, with the ability to communicate clearly and professionally.
• Proven customer support experience with a strong service-oriented mindset.
• Bachelor’s or Master’s degree in Electrical Engineering, Power Systems, Renewable Energy, or a related technical field.
• Solid computer literacy, including Microsoft Office and web-based applications.
• Minimum 2 years of experience in servicing or maintaining PV inverters, battery storage, UPS, or power electronics preferred.

Huawei's Fresh Graduate Program

• We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunications companies;
• Personal Development is ensured through training and workshop opportunities in the first 6 months;
• Firsthand experience in customer engagement and new technology innovation;
• Challenging and diverse assignments that enable you to continuously develop your personal and professional strengths;
• Competitive Salary package;
• Mentor/Buddy Program: A mentor that will guide you through both business and intercultural development;
• After onboarding, internal networking activities with other fresh Graduates take place on a regular basis.

Important: To be considered for this role, applicants must be eligible to work and live in the Netherlands.

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Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Telecommunications