Ecommerce Manager DACH & ROW

Travix International B.V.; Amsterdam; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Generous leave policy

Internal development courses

Well-being support

Commuting benefits

Job summary

Travix is seeking a Growth Manager to own the customer view, segmentation and lifecycle-driven monetisation across markets and products. You will shape the go-to-market plans, partner with ecommerce, acquisition, pricing and product teams, and translate targets into actionable customer insights.

You will drive hybrid work, collaborate across an international team, and help Travix unlock value in a fast-paced global marketplace.

Qualifications

• 7+ years of Growth, Ecommerce, CRM or Commercial Strategy experience.
• Proven ability to translate customer insights into commercial growth.
• Strong analytical and stakeholder management skills.

Responsibilities

• Own the customer view and build segmentation across lifecycle, churn and lifetime value.
• Own conversion performance across the full customer journey with analytics support.
• Translate targets into customer-level metrics and monitor progress.
• Inform acquisition and pricing with customer insights to sharpen plans.
• Identify and build business cases for growth in markets and products.
• Lead go-to-market plans coordinating ecommerce, acquisition, pricing and product.

Skills

Growth

Ecommerce

CRM

Commercial Strategy

Job description

The Growth Manager is responsible for finding where Travix's next growth comes from, and for proving it out. That means identifying the opportunities worth pursuing — in value we capture from the customers, in markets we have not yet built, and in products we have only just started selling — building the case for each, and driving the ones we back through to results.

The role is the owner of the customer at Travix. It owns conversion performance across the full customer journey — not only whether the funnel converts, but how customers behave across visits and where the commercial opportunity sits — working closely with Product Analytics to turn that into insight the ecommerce team can act on. It builds and owns the customer segmentation, developed in close collaboration with CRM, so that who our customers are, what they are worth and how they differ becomes something the business actively plans against in lifecycle communication, acquisition targeting, merchandising and pricing.

Alongside this, the role owns the commercial case for expansion — into new markets, and into new products. In both cases the Growth Manager assesses where we have a right to win, defines what success looks like, and coordinates the go-to-market plan with the ecommerce, acquisition, pricing and product teams, taking each opportunity from entry to scale.

Key Responsibilities

• Own the customer view at Travix: define what a customer is and build the segmentation that follows, covering lifecycle, new versus returning behaviour, churn and lifetime value, in close collaboration with CRM.
• Own conversion performance across the full customer journey, and work with Product and Data Analytics to turn it into prioritised insight the ecommerce team can act on.
• Translate commercial targets into customer-level metrics that sit alongside existing channel and session targets, and establish how they are monitored and reported.
• Bring the customer perspective to the acquisition channel owners, giving them a clearer view of who their traffic brings in and how those customers behave, so they can sharpen their own targeting and plans.
• Identify and build the commercial case for growth opportunities across markets and products, with a clear recommendation to pursue or not.
• Own the go-to-market plan for each opportunity we back, coordinating ecommerce, acquisition, pricing and product behind execution, from entry through to scale.

What you bring to the table

• 7+ years of experience in Growth, Ecommerce, Customer Marketing, CRM, or Commercial Strategy, ideally in a consumer marketplace, travel, or high-volume ecommerce environment.
• Proven track record of growing commercial performance through customer understanding and hands-on experience with customer segmentation
• Strong analytical capabilities, comfortable decomposing a commercial target into its drivers, designing the metrics that track it, and working with analysts to build what you need.
• Commercial acumen and sound judgement on growth opportunities, with the confidence to recommend against one as readily as for it.
• Excellent communication and stakeholder management skills, able to make a data-led case to senior leadership and to channel and product specialists alike.
• Comfortable starting with an imperfect measurement and improving it, rather than waiting for a complete picture.
• Proven ability to operate independently, prioritise effectively, and thrive in a fast-paced international environment.

What you can expect from us

Enjoy the flexibility and life balance of hybrid work where each team aligns on their minimum number of days in office to foster collaboration and meet the team's needs.

Possibility to work up to 90 days from abroad (depending on your job function)

31,5 days of paid leave, so plenty of time to enjoy your travels!

Flat hierarchy where your voice can be heard, welcomed and appreciated at all levels in the organization - where people can thrive, be creative and ultimately build their own legacy within the company.

A diverse and multicultural working environment. Our global team has over 50 different nationalities and we embrace everyone’s authenticity.

A company-sponsored volunteer day, dedicated to giving back to our community and making a positive impact together

We have proven to grow people internally and we offer many internal development courses to keep on learning and growing.

Well-being support with free, confidential access to OpenUp’s psychologists, self-help tools, and masterclasses.

Amazing benefits, such as covered commuting costs, ClassPass subscription/membership and a lease bike plan.

Discover our Bijlmer Arena office in Amsterdam, surrounded by the city's second-largest shopping area, a vibrant cultural scene, diverse lunch options, and just one easy connection away from Amsterdam Central Station. Office amenities include car parking, secure bike storage, a pool table and more.

Free fruit, healthy snacks, team drinks and company events.

About Travix

Travix is one of the leading global online travel agencies managing an extensive portfolio of travel focused websites operating under the brand names CheapTickets, Vliegwinkel, BudgetAir, Vayama and Flugladen. In 2020 we took our next step, becoming part of the Trip.com Group, one of the largest online travel companies in the world, consisting of Trip.com, Ctrip, Skyscanner, Travelfusion, Make my Trip and Qunar. Travix operates in over 40 countries expanding in 5 continents, so a global mindset comes naturally. Our purpose is 'the next journey at your fingertips, which goes for our customers and employees. We bring together passionate people, global partners, cutting-edge technology and an innovative platform to deliver our customers' best end-to-end booking experience. With a strategic vision and the resources and stability of the Trip.com Group, we provide an international playground where our employees can truly impact the future of traveling.

Make your career at Travix

If you share the same values as we do, you are just as passionate and ready to build your own legacy, we would love to hear from you!

• The Netherlands
• For all travel related questions, please contact the customer service of the relevant brand websites (see links below or your booking confirmation email)