Dynamics 365 CE Solution Architect - CRM Innovator

Avanade Inc.; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Job summary

Avanade Inc. is seeking a Solution Architect to design and implement Dynamics 365 Customer Engagement solutions that address our clients' business challenges.

You will work within the CE team on Sales, Marketing, Field Service and Customer Service projects, leveraging Power Platform and Copilot to enable digital transformation. You will join an international, cross-skilled team and mentor junior architects while delivering high-quality technical designs and guiding stakeholder expectations

Qualifications

• Analytical skills to understand complex business problems and provide effective solutions.
• Consulting experience in delivering CRM projects for various industries and domains.
• Technology expertise in the Dynamics 365 Customer Engagement domain, including configuration, customization, security, performance, and deployment.
• Related technology skills such as .NET C# for plugins, Power Platform or Dataverse for low-code development, Azure Logic Apps or Power Automate for workflows, and Azure DevOps or GitHub for source control and CI/CD.
• Good communication skills to interact with customers, stakeholders, and team members.
• Ownership of the overall technical solution and relations with customer stakeholders.
• Fluency in communication in English and Dutch.
• Passion for CRM and its Microsoft ecosystem.
• You are able to work effectively in a team in an international context.
• You have a proactive approach to learning and knowledge sharing.
• You place quality and customer needs at the center of your work.
• You have excellent communication skills and are able to work effectively in an international environment.

Responsibilities

• Design and implement the technical architecture for Dynamics 365 Customer Engagement solutions, following the best practices and standards
• Integrate Dynamics 365 Customer Engagement with other business applications, using various technologies and platforms
• Review the technical deliverables of the development team and provide feedback and guidance
• Troubleshoot and resolve any technical issues or challenges that arise during the project lifecycle
• Document the technical design and architecture, as well as any changes or enhancements
• Mentor and/or coach the junior developers and architects on the team
• Support our customers in meeting their goals and performing their digital transformation

Skills

Analytical skills

CRM consulting experience

Dynamics 365 Customer Engagement

English and Dutch fluency

Team collaboration

Proactive learning

Tools

.NET C#

Power Platform

Dataverse

Azure Logic Apps

Power Automate

Azure DevOps/GitHub

Job description

Avanade Inc. is seeking a Solution Architect to design and implement Dynamics 365 Customer Engagement solutions that address our clients' business challenges.

You will work within the CE team on Sales, Marketing, Field Service and Customer Service projects, leveraging Power Platform and Copilot to enable digital transformation. You will join an international, cross-skilled team and mentor junior architects while delivering high-quality technical designs and guiding stakeholder expectations