Duty Manager AMS

Livezoku; Amsterdam; On-site; EUR 32,000 - 34,000; Full time

Benefits offered by this job

Food & drink discount

Employee rates

Free night stay

Birthday free night

Staff events

Job summary

Join Zoku Amsterdam as Duty Manager in a community-driven hospitality setting. You will lead, coach and engage the operational team across the floor, ensuring guest satisfaction and smooth daily operations.

You’ll cover morning and afternoon/evening shifts, guide schedules, and act as the main point of contact for reservation requests and guest issues, embodying Zoku’s values on the floor.

Qualifications

• Hospitality background and at least 1 year in a supervisor role.
• Experience in an operational hotel or restaurant environment.
• Led a team and managed operations including task division and scheduling.
• Experience using PMS and POS software.
• Strong English communication; Dutch or other languages a plus.
• EU resident or valid Netherlands work permit.

Responsibilities

• Lead, train and support the on-floor operations and ensure team alignment with KPIs.
• Act as main problem solver and handle safety and security procedures.
• Support the Duty Manager on the floor and manage guest requests and administrative tasks.
• Oversee daily operations across Bar, F&B, Rooms and Meetings & Events.

Skills

People skills

Team leadership

PMS software

POS software

English proficiency

Tools

PMS software

POS software

Job description

Are you someone who loves to connect with people and gets a kick out of solving tricky operational puzzles? Then keep reading!

Quick snapshot because we care about your time

• Based in Amsterdam

• Full-time (40 hours/week)

• Salary range in scale VI of up to €3.014,17 gross per month

• Start October 2026

At Zoku, we’re not your typical hotel. We’re a community‑driven space where people can live, work, socialize, and connect with the city around them. We believe hospitality should feel personal, human, and effortless and that starts with the people on our team. That’s where you come in!

WHAT WILL YOU DO?

No day looks the same as a Duty Manager… but here’s a glimpse of what you can expect:

Team Lead & Coach:

You’ll guide, train, and support the operational team, keeping everyone engaged and aligned with our goals, KPIs and ongoing projects, while making sure Zoku’s values are constantly lived on the floor. You’ll also manage team schedules and projects with your fellow Duties.

Problem Solver:

You'll act as the main trouble‑shooter and mediate where needed. You'll also be responsible for properly handling safety and security procedures.

Be a smooth operator:

You’ll be very hands‑on and actively support the Sidekicks on the floor, jump in when needed and are the contact person for special reservation requests, guest complaints or administrative tasks.

Operational All‑rounder:

As a Duty Manager, you oversee the entire daily operation of the hotel across the departments – Bar, F&B service, Rooms and Meetings & Events.

WHEN YOU'LL BE ON

You’ll work independently across different departments, with both morning and afternoon/evening shifts. Your responsibilities and hours may vary, and your flexibility will shine!

• Morning Shift (AM Shift): 07:00 to 15:30

• Afternoon/Evening Shift (PM Shift): 15:00 to 23:30

YOU’LL FIT RIGHT IN IF YOU

• Are social butterflies who love to connect with others and get to know new people.

• Bring good vibes to the work floor and are genuinely friendly, approachable, and empathetic.

• Have an entrepreneurial spirit and like to discover new things.

• Are multi‑tasking pros, handling multiple tasks and responsibilities, whilst keeping a cool head and a warm heart.

• Have worked in an international environment- experience in guest relations is a plus.

A FEWMUST HAVES

• You have a hospitality background and a minimum of 1 year experience in a supervisor role.

• You have experience working in an operational hotel or restaurant environment.

• You've led a team and been responsible for the operations including task division and making schedules.

• You’ve worked with PMS and POS software.

• You have strong English communication skills (Dutch and/or additional languages are a plus).

• You are an EU resident or have a valid working permit for The Netherlands.

• You love to work, as we need you full‑time (40 hours), fully flexible, as there areno fixed working days / hours.

WHAT’S IN IT FOR YOU

Work in a Place People Actually Want to Be: You’ll join an international team filled with people who genuinely care about hospitality, creativity, and community. Plus, exciting training and events to celebrate every step of the journey!

• A salary package in scale VI between €2.840,31 - €3.014,17 grossper month (based on full‑time)and varying based on experience

• A 40% discount on food & drinks for you and up to 4 friends

• Discounted Employee- and Friends & Family rates across all Zoku locations (Amsterdam, Copenhagen, Vienna and Paris)

• Staff meals straight from our Living Kitchen (yes, the same food our guests eat!) with the best views in town

• A free night stay for you and a +1 in your first 3 months – plus another free night at any Zoku location for your birthday celebration

• Access to all community events, team celebrations, and after work drinks

• A personal budget after your first year: spend it on extra days off, learning, or take it as cash

Check out all benefits here.

WHAT WE ARE PROUD OF

Zoku combines the energy of a lifestyle brand with the warmth of a close knit team. We challenge traditional hospitality by creating spaces where people genuinely connect, whether they’re staying for one night or several months.

Next to our award‑winning design and our global press fan club, we’re proud to be a certified B Corp across all our locations, meaning we care deeply about people, community, and doing business with a heart (not just as a marketing line).

WHAT THE ZOKU?!

We’re Zoku. Designed for the new generation of business travelers, we’re so much more than a long stay hotel. We’re a place you can call your second home, even on your first visit. We’ve created a hive of private Lofts and rooftop Social Spaces, so you can stay connected and well rested as you live and work throughout Europe. Throw yourself into your work and play, and effortlessly discover one of our home cities. It will be your home city next.