Dutch-Speaking Customer Services Advisor I Porto, Portugal

WW Talents; Rotterdam; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Accommodation support

Welcome bonus

Food allowance

Job summary

WW Talents in Porto, Portugal is recruiting a customer support specialist for a 24/7 rotational onsite role. You will handle inquiries, provide clear solutions, and maintain professional service across multiple markets in a fast-paced environment.

Requirements include fluent Dutch (verbal and written) and C1 level English, plus strong communication and problem-solving skills. Accommodation support and a €4,000 welcome bonus are included, with a daily food allowance.

Qualifications

• Fluent verbal and written Dutch required.
• C1 level English required.
• Strong customer service and communication skills.
• Proven problem-solving and prioritization abilities.
• Ability to learn, retain and manage large amounts of information.
• Excellent attention to detail and organizational skills.
• Empathy and active listening are essential.
• Willingness to work in a 24/7 rotational environment.

Responsibilities

• Provide professional customer support via verbal and written communication.
• Respond to customer inquiries, requests, and concerns.
• Understand customer needs and offer suitable solutions.
• Resolve issues by following established procedures.
• Support multiple markets when required.
• Handle sensitive situations with professionalism and empathy.
• Prioritize tasks and maintain attention to detail.
• Deliver high-quality service in a fast-paced environment.

Skills

Dutch fluency

English (C1)

Customer service

Communication

Problem solving

Attention to detail

Empathy

Active listening

Job description

Whether you are already living in Portugal or considering relocating from abroad, this role offers the opportunity to join an international team, develop your professional skills, and experience life in Portugal.

LOCATION: Porto, Portugal (Onsite)-Applicants must already have the legal right to work in Portugal. Visa sponsorship is not available for this position.

WORKING SCHEDULE:Monday to Sunday; 24/7 rotational shifts; 5 days/week, 8 hours/day

COMPENSATION:

• €1,100 gross/month paid over 14 salaries
• €7.63 food allowance per working day
• Welcome Bonus - €4,000 This bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment
• Accommodation support (detail are below)

Your Responsibilities

• Provide professional customer support via verbal and written communication.
• Respond to customer inquiries, requests, and concerns.
• Understand customer needs and offer suitable solutions.
• Resolve issues by following established procedures.
• Support multiple markets when required.
• Handle sensitive situations with professionalism and empathy.
• Prioritize tasks and maintain attention to detail.
• Deliver high-quality service in a fast-paced environment.

Requirements

• Fluent verbal and written communication in Dutch
• C1 level of English
• Strong customer service and communication skills
• Excellent problem-solving and prioritization abilities
• Ability to learn, retain, and manage large amounts of information
• Strong attention to detail and organizational skills
• Ability to remain calm and professional under pressure
• Strong empathy and active listening skills
• Comfortable working in a 24/7 rotational environment

Accommodation Support

Candidates relocating from outside Portugal can benefit from:

• Accommodation support available in a shared residence, with a convenient contribution deducted from salary.
• Accommodation details will be discussed during the interview process
• No flight ticket included

Why Portugal?

Take the opportunity to combine your international career with life in Portugal. Join a diverse working environment, gain valuable international experience, and develop your customer service career while living in one of Europe's most attractive destinations.