Digital Product Manager (Member Engagement)

Hunkemöller B.V.; Netherlands; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

25 days leave

Hybrid work model

Work abroad up to 2 weeks/year

International team environment

Travel allowance

Hunkemöller Academy access

Employee discount 25%

Job summary

Hunkemöller B.V. is expanding its technology-driven product function to deliver AI-enabled experiences across web and app.

The Product Manager will own the end-to-end domain strategy for loyalty and member engagement, partnering with engineers, designers and data specialists to drive measurable outcomes and commercial impact. You will shape the customer journey from signup to ongoing engagement, leveraging experimentation and insights to improve activation, retention and conversion while

Qualifications

• Proven experience as a Product Manager in e-commerce, digital products or technology organisations in loyalty and/or member engagement.
• Strong commercial mindset with experience delivering measurable business impact.
• Excellent analytical and problem-solving capabilities.
• Experience with experimentation, customer insights and data-informed decision making.
• Ability to influence without authority and align diverse stakeholders.
• Comfortable navigating change, ambiguity and organisational transformation.
• Curiosity about AI and enthusiasm for adopting emerging ways of working.

Responsibilities

• Own product vision, strategy and roadmap for your domain across web and app.
• Identify opportunities through customer research, analytics and experimentation.
• Translate problems into measurable outcomes and prioritised initiatives.
• Drive cross-functional collaboration with Engineering, UX, Data, CRM and Commercial teams.
• Create momentum and progress in an evolving environment.
• Champion AI-enabled discovery, prioritisation and product development.
• Contribute to building a modern product culture within Hunkemöller.

Skills

Product management

E-commerce

Loyalty / member engagement

Job description

Our technology organisation is evolving from a largely externally-driven delivery model towards empowered internal product and engineering teams. Together with our Tech counterparts, we are shaping a startup-like culture within the broader Hunkemöller organisation. We value ownership, curiosity, speed, collaboration and a can-do mentality. We are actively integrating AI into discovery, decision-making and delivery and are exploring Agentic Agile ways of working. Product Managers joining this team will help define what an AI-enabled product organization looks like.

Your mission

Turn guest shoppers into members who come back, by making membership easy to join and worth using across web and app. Your product area covers Member sign-up & onboarding, login & account, member profile & personalisation model, member surfaces across web and app, using member rewards and preferences & consent. The metrics you are accountable for Guest-to-member conversion, member activation, second-purchase rate, contactable member rate and redemption journey completion.

You will thrive here if you… Get energy from solving meaningful customer and business problems. Have a strong bias for action and focus on outcomes over activity. Are comfortable operating in ambiguity and creating clarity. Combine customer obsession with commercial thinking. Challenge assumptions and continuously improve ways of working. Enjoy partnering with engineers, designers and data specialists. Are excited about using AI to work smarter and move faster.

Key responsibilities

• Own product vision, strategy and roadmap for your domain across web and app.
• Identify opportunities through customer research, analytics and experimentation.
• Translate problems into measurable outcomes and prioritised initiatives.
• Drive cross-functional collaboration with Engineering, UX, Data, CRM and Commercial teams.
• Create momentum and progress in an evolving environment.
• Champion AI-enabled discovery, prioritisation and product development.
• Contribute to building a modern product culture within Hunkemöller.

What we are looking for

• Proven experience as a Product Manager in e-commerce, digital products or technology organisations in the area of loyalty and/or member engagement.
• Strong commercial mindset and experience delivering measurable business impact.
• Excellent analytical and problem-solving capabilities.
• Experience with experimentation, customer insights and data-informed decision making.
• Ability to influence without authority and align diverse stakeholders.
• Comfortable navigating change, ambiguity and organisational transformation.
• Curiosity about AI and enthusiasm for adopting emerging ways of working.

AI-native product management

We believe AI will fundamentally change how product teams discover opportunities, make decisions and deliver value. We are embedding AI into our daily workflows and evolving towards Agentic Agile ways of working. We are looking for Product Managers who want to help lead that transformation.

What we offer

• 25 days of annual leave, with the option to buy or sell up to 4 additional days
• Hybrid work model, combining office and remote working
• Possibility to work from abroad for up to 2 weeks per year
• An international work environment, working with teams across different countries
• Travel allowance to support commuting costs
• Access to the Hunkemöller Academy for professional development
• 25% employee discount on all Hunkemöller products

We are building something new. Our team is a newly established strategic product function within Hunkemöller E-commerce, created to accelerate customer experience innovation, commercial growth and modern product practices and the transition towards a more customer- and product-led organisation. Hunkemöller’s mission is to be a much loved, social and inclusive brand - powered by our people. We have over 900 stores in 15 countries and we are growing. Our plans to expand both in Europe and beyond provide exceptional opportunities for those with a passion for retail. Indeed, passion is one our six values: fun, inclusive, passionate, sexy, in‑touch and inspiring. These values drive all we do and together with our growing commitment to the well‑being of people, planet and communities, we are building a brand aligned to the demands of our global customers and those that work with us. Our USPs are many however, at the heart of what makes us special is a commitment to World‑Class service, whatever the channel and wherever the store. This commitment extends to how we work with each other and creating a World‑Class working environment. Hunkemöller is certified TOP EMPLOYER of the Netherlands (for the third time in a row) & Germany 2020, which underlines our people initiatives and achievements.