Developer Portal Support & Operations Pro

Independent Recruiters; Rotterdam; On-site; EUR 44,640 - 50,220; Full time

Job summary

A recruitment agency in Rotterdam is looking for a Support & Operations Specialist to enhance customer experience. This role involves managing support inquiries, monitoring API traffic, and onboarding customers. Ideal candidates should have at least 2 years of experience, be organized, proactive, and possess strong communication skills. The contract offers flexibility for ZZP'er or employment with a monthly salary range of €4,000 to €4,500 gross.

Qualifications

• At least 2 years of experience in a similar role.
• Organized and ambitious individual.
• Proactive in identifying and initiating process improvements.
• Strong commitment to delivering best customer experience.

Responsibilities

• Monitor and manage mailbox, addressing support questions.
• Analyze traffic data to detect anomalies.
• Assist in onboarding customers for SMS services.
• Proactively communicate potential service disruptions.
• Seek opportunities for process improvements.

Skills

Strong communication skills

Customer-focused mindset

Ability to work in an Agile setting

Proactive in process improvements

Team player

Organized

Tools

ServiceNow

Apigee

Elastic

OpenSearch

Comarch

Job description

A recruitment agency in Rotterdam is looking for a Support & Operations Specialist to enhance customer experience. This role involves managing support inquiries, monitoring API traffic, and onboarding customers. Ideal candidates should have at least 2 years of experience, be organized, proactive, and possess strong communication skills. The contract offers flexibility for ZZP'er or employment with a monthly salary range of €4,000 to €4,500 gross.