Delivery Co-ordinator

twentysix; Amsterdam; Hybrid; EUR 37,000 - 61,000; Full time

Benefits offered by this job

Hybrid working policy

Pension

Private healthcare

Job summary

DEPT® is seeking a Delivery Co-ordinator to support the Delivery Lead in staffing operations for the Global Studio team. The role focuses on processing staffing requests, data integrity across platforms, and coordinating multi-disciplinary projects to ensure on-time, on-budget delivery.

You will drive accurate data, support transitions, and contribute to continuous process improvements. This is a 12-month fixed-term contract with hybrid work (London or Manchester) and potential extension.

Qualifications

• Experience in executing day-to-day staffing operations and resource coordination.
• Strong data management skills and ability to generate actionable reports.
• Experience governing operational processes with Jira and Airtable is a bonus.
• Effective communication to facilitate talent transitions and stakeholder clarity.

Responsibilities

• Execute staffing operations & allocation with accurate processing and clear communication.
• Monitor staffing requests aligning with Delivery Leadership priorities.
• Support account transitions and staff moves ensuring clear actions.
• Process initial staffing requests for new business and intercompany resource sharing.
• Collect and maintain accurate staffing data for capacity tracking.
• Maintain Jira ticketing workflow accuracy.
• Support review/approval for FTC and permanent staff with data integrity.
• Support continuous improvements within processes and workflows.
• Provide staffing data reporting with insights to the delivery team.

Skills

Staffing ops

Data management

Stakeholder comms

Process improvement

Tools

Jira

Airtable

Job description

Delivery Co-ordinator (12m FTC)

London, Manchester, hybrid

This role is a 12m FTC with the view to extend.

This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Meta, and more!

JOB PURPOSE

The Delivery Coordinator supports the Delivery Lead and Delivery Manager in driving day-to-day staffing operations and cross-functional team coordination for the Global Studio team. In this role, you will assist in orchestrating high-quality, on-time, and on-budget project delivery by processing resourcing / staffing requests, maintaining accurate operational data, and supporting process optimization initiatives. You play a key role in executing smooth staffing transitions, maintaining data integrity across platforms, and ensuring seamless operational support across multi-disciplinary teams.

KEY RESPONSIBILITIES

• Execute staffing operations & allocation by monitoring and processing staffing requests accurately and and effectively ensuring clear communication and solutions-oriented support.
• Monitor and process staffing requests working in accordance to Delivery Leadership priorities.
• Support the execution of account transitions and staff moves, ensuring all operational actions are completed and stakeholders have absolute clarity.
• Process initial staffing requests for new business and assist in intercompany resource share processing.
• Collect and maintain accurate staffing data for capacity tracking.
• Maintain accuracy in our Jira ticketing workflow by ensuring tickets / requests are accurate.
• Support the review and approval process for Fixed-Term Contract (FTC) and permanent staff, maintaining data integrity and compliance.
• Actively support the team in continuous improvements within our process and workflow.
• Ensure accurate staffing data and reporting that provide overview and actionable insights to the wider delivery team.

WHAT WE ARE LOOKING FOR

• Experience in executing day-to-day staffing operations and resource coordination.
• Strong data management and analytical skills to maintain accurate records and generate actionable reports.
• Proven ability to govern operational processes, ensuring strict compliance, experience with Jira and Airtable tools is a bonus.
• Effective communication and interpersonal skills to facilitate smooth talent transitions and stakeholder clarity.
• High attention to detail and a commitment to data integrity across operational platforms.
• Proactive approach to supporting process optimization and continuous delivery improvements.

WE OFFER

• A flexible, hybrid working policy (2 days from the office, depending on location).
• Pension, free private healthcare, mental health support, and company sick pay scheme.
• 26 days paid holiday (plus UK Bank Holidays).
• Help getting you to work with a season ticket loan and cycle to work scheme.
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You Will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.