Data-Driven Customer Success Specialist

Wolters Kluwer; Hoevelaken; Hybrid; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid work arrangement (2 office days

Personal and professional development

Comprehensive onboarding and support

Job summary

Wolters Kluwer in Hoevelaken (Hybrid) is seeking a Customer Success Insights Specialist to turn data into actionable customer insights at scale. You will analyze behavior, identify opportunities, and design scalable engagement programs to maximize value from our software.

You will collaborate with Customer Success, Product, Marketing and Sales to drive data-driven decisions and continuous improvement across the customer lifecycle. English proficiency is essential; Dutch knowledge is a plus.

Qualifications

• Experience in analytical or data-driven roles such as Customer Success, BI, or Data Analytics.
• Strong analytical skills with the ability to translate data into actionable recommendations.
• Interest in software solutions, customer lifecycle management and digital engagement.
• Experience with dashboards and reporting tools and customer data.

Responsibilities

• Analyze customer data to identify trends, opportunities, and risks.
• Monitor product usage and engagement across segments.
• Translate data into actionable insights for the Customer Success team.
• Design and manage data-driven customer engagement campaigns.
• Build automated journeys for onboarding, adoption and usage.
• Create segmentation models and scalable success programs.
• Measure campaign effectiveness and drive continuous improvement.
• Collaborate with Customer Success, Product, Marketing and Sales.
• Support decision-making via dashboards and insights.
• Explore new data, automation, and tech within Customer Success.

Skills

Analytical thinking

Data-driven

Stakeholder management

English proficiency

Problem solving

Communication

Tools

Dashboards

Reporting tools

Job description

Wolters Kluwer in Hoevelaken (Hybrid) is seeking a Customer Success Insights Specialist to turn data into actionable customer insights at scale. You will analyze behavior, identify opportunities, and design scalable engagement programs to maximize value from our software.

You will collaborate with Customer Success, Product, Marketing and Sales to drive data-driven decisions and continuous improvement across the customer lifecycle. English proficiency is essential; Dutch knowledge is a plus.