CX Technology Consultant & Martech Architect

Merkle; Rotterdam; On-site; EUR 70,000 - 100,000; Full time

Job description

About the job

As aTechnology Consultant, you’ll play a key role in advising, designing, and implementing customer experience technology solutions for some of the world’s leading brands. Collaborating with senior stakeholders and cross-functional teams, you’ll bridge the gap between business goals and technical capabilities—delivering seamless, personalized, and scalable solutions that drive real impact.

This role is perfect for someone with a few years of experience in Martech, CMS, and digital transformation who’s ready to take the next step in their consulting journey.

Key Responsibilities

• Lead the design of technical architectures that connect systems, data, and processes to enable exceptional customer experiences.
• Support the integration and optimization of content management systems (CMS) to deliver dynamic, personalized content across channels.
• Collaborate on Martech stack integrations, including CDPs, analytics, marketing automation, and messaging platforms.
• Drive the technical aspects of pre-sales activities, including RFP responses and client presentations.
• Lead discovery sessions, define solutions, and scope technical requirements.
• Work closely with developers, analysts, and business stakeholders to ensure solutions align with both technical and business objectives.
• Stay ahead of emerging trends in CXM and Martech, contributing to innovation and continuous improvement.

Qualifications

• 5+ years of experience in technology consulting or advisory roles.
• Hands-on experience with platforms such as Adobe, Salesforce, Optimizely, and Sitecore.
• Subject matter expertise across strategy and experience design, marketing automation, personalization, data platforms, CMS, and commerce.
• Strong communication and collaboration skills, with the ability to engage both technical and non-technical stakeholders.
• A proactive mindset and a passion for shaping the future of technology consulting alongside senior agency leaders.

What We Offer

• A dynamic, international work environment with colleagues from around the globe.
• A challenging position at a successful company in a growing market.
• A fun and inclusive culture—think foosball, table tennis, themed events, and team parties.
• 3 extra days off (yes, at Merkle we take your well-being very seriously) - in addition to 25 annual vacation days, there are 3 Well-being Days.
• 2 Social Impact Days - you can volunteer for a charity of your choice.
• Extensive learning and development opportunities, including a wide range of personal and online training.
• A hybrid work model, with 2-3 days in the office and the rest working from home.
• A competitive salary and excellent secondary benefits.

Where You’ll Work

You’ll join a talented, diverse team of professionals in our Amsterdam or Rotterdam office. We’re a group of curious problem-solvers who thrive on collaboration, creativity, and making the impossible possible. At Merkle, we value initiative, celebrate individuality, and never forget to have fun along the way.

About Merkle

Merkle is a leading data-driven customer experience management (CXM) company, delivering personalized experiences across platforms and devices for top global brands. With deep expertise in data, technology, and analytics, Merkle helps clients unlock powerful consumer insights and drive hyper-personalized marketing strategies. As part of the dentsu network, Merkle operates in 145 markets with over 65,000 employees worldwide.

In the Netherlands, our 150+ experts work with clients like Albert Heijn, Vattenfall, Odido, and VodafoneZiggo. We’re proud partners of Google, Adobe, Salesforce, and Selligent.

Company Description

Merkle, a dentsu company, powers the experience economy. For more than 35 years, we’ve put people at the heart of digital business transformation. As the world’s only integrated experience consultancy with deep roots in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty.

Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms in digital transformation, commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.

With more than 16,000 employees globally, Merkle operates across 30+ countries in the Americas, EMEA, and APAC regions. In Denmark, we have over 300 talented colleagues working from offices in Copenhagen and Aarhus.

For more information, visitwww.merkle.com.

Inclusion and Diversity:

At Merkle we believe in the power of diversity. Wewelcome all applications regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

Contact:

We look forward to receiving your application for any questions, please contact the TA in charge of this role: David Ryall, Senior Talent Acquisition Partner, EMEA, NE by email at:[e-mail], NE. #LI-MERKLE #LI-Onsite #LI-DR2