CX Intern - AI Support & Training (Hybrid, Amsterdam)

Reshark; Amsterdam; Hybrid; EUR 5,000 - 7,300; Part time

Benefits offered by this job

Hybrid working in Amsterdam

Internship allowance by agreement

Job summary

Re:Shark is seeking a Customer Experience intern in Amsterdam. You’ll support onboarding, deliver training, answer questions and encourage platform adoption, all while learning how AI, sales and customer experience come together.

You’ll study a relevant program, be fluent in Dutch and English, and work 24–32 hours per week in a hybrid setup. We offer hands-on learning, feedback, and an internship allowance by agreement.

Qualifications

• Fluent in Dutch and English.
• Studying a relevant vocational or higher professional course (MBO or HBO).
• Enjoy helping people and explaining things patiently.
• Take initiative, ask questions and keep commitments.
• Curious about software, AI and sales.

Responsibilities

• Help onboarding: assist new customers and provide a good introduction with the team.
• Prepare and deliver training: observe and guide customers through the platform.
• Answer customer questions: assist via chat and collaborate with colleagues for complex topics.
• Encourage platform use: identify where customers get stuck and suggest solutions.
• Collect feedback: ask customers about their experience and share ideas for improvement with the team.

Skills

Dutch language

English language

Customer empathy

Initiative

AI/software interest

Hours per week

Education

MBO/HBO level study

Job description

Re:Shark is seeking a Customer Experience intern in Amsterdam. You’ll support onboarding, deliver training, answer questions and encourage platform adoption, all while learning how AI, sales and customer experience come together.

You’ll study a relevant program, be fluent in Dutch and English, and work 24–32 hours per week in a hybrid setup. We offer hands-on learning, feedback, and an internship allowance by agreement.