Customer Experience Intern

Re:Shark; Amsterdam; Hybrid; EUR 5,000 - 7,300; Part time

Benefits offered by this job

Hybrid working in Amsterdam

Internship allowance by agreement

Job summary

Re:Shark is seeking a Customer Experience intern in Amsterdam. You’ll support onboarding, deliver training, answer questions and encourage platform adoption, all while learning how AI, sales and customer experience come together.

You’ll study a relevant program, be fluent in Dutch and English, and work 24–32 hours per week in a hybrid setup. We offer hands-on learning, feedback, and an internship allowance by agreement.

Qualifications

• Fluent in Dutch and English.
• Studying a relevant vocational or higher professional course (MBO or HBO).
• Enjoy helping people and explaining things patiently.
• Take initiative, ask questions and keep commitments.
• Curious about software, AI and sales.

Responsibilities

• Help onboarding: assist new customers and provide a good introduction with the team.
• Prepare and deliver training: observe and guide customers through the platform.
• Answer customer questions: assist via chat and collaborate with colleagues for complex topics.
• Encourage platform use: identify where customers get stuck and suggest solutions.
• Collect feedback: ask customers about their experience and share ideas for improvement with the team.

Skills

Dutch language

English language

Customer empathy

Initiative

AI/software interest

Hours per week

Education

MBO/HBO level study

Job description

Smart AI. Personal attention. You make the difference.

At Re:Shark, we’re building an AI sales platform that helps businesses find and contact potential customers. We’re growing quickly and want every customer to get the attention they need to succeed with our platform.

That’s why we’re looking for a Customer Experience intern. Do you enjoy helping people and want to discover how AI, sales and customer experience come together? We’d like to meet you.

What will you do?

You’ll join the team and learn how to support customers from their first onboarding session to their everyday use of Re:Shark.

• Support onboarding: help new customers get started and work with your colleagues to give them a good introduction.
• Prepare and deliver training: observe first, then learn step by step how to guide customers through the platform yourself.
• Answer customer questions: help customers through chat. For more complex topics, work with your colleagues.
• Encourage platform use: help spot where customers get stuck and think about how we can help them move forward.
• Collect feedback: ask customers about their experience and share ideas for improvement with the team.

What will you learn?

You’ll learn to answer customer questions clearly, deliver training and help customers make new software part of their daily work.

You’ll also discover how we measure and improve customer adoption, response times and customer satisfaction. Together, we’ll set learning goals that fit your course and development.

Who are we looking for?

• You’re studying a relevant vocational or higher professional course (MBO or HBO), for example commercial economics, marketing and communications or international business management.
• You speak and write Dutch and English well.
• You enjoy helping people and explaining things patiently.
• You’re curious about software, AI and sales.
• You take initiative, ask questions and keep your commitments.
• You’re available for at least 24 to 32 hours per week and can work in a hybrid setup based in Amsterdam.

You don’t need previous experience with AI or customer experience. We’ll help you learn.

What do we offer?

• A hands-on internship where you’ll learn within a fast-growing AI start-up.
• Support from the team and room to practise and receive feedback.
• Plenty of customer contact and the chance to work more independently as you develop.
• Room for your own ideas and a possible internship assignment.
• Hybrid working, based in Amsterdam.
• An internship allowance by agreement.