CX Intern

Otrium, LLC; Netherlands; Hybrid; EUR 5,200 - 7,100; Full time

Benefits offered by this job

Internship allowance €550/month

Travel reimbursement

One holiday day per month + birthday

Office lunches and coffee

Mac laptop

Employee discounts

Job summary

Otrium is seeking a Customer Experience Intern to help optimise the customer journey before and after orders. You will conduct research, assist with daily operations, and contribute to various projects in a fast-growing European startup.

The role is based in Amsterdam, with a flexible hybrid work model. Duration is six months, 32–40 hours per week, starting mid January. The office is in the Houthavens, offering a collaborative environment and growth opportunities.

Qualifications

• Enrollment at a Dutch university for a 6-month internship.
• Available 32–40 hours per week.
• Living within a 1-hour commute from our Houthavens office.
• Attention to detail in campaign setup and analysis.
• Analytical mindset with interest in data and AI tools.
• Fluent in English; Dutch is a plus.

Responsibilities

• Investigate opportunities to optimise the customer experience.
• Ensure that our customer communications are aligned across all channels.
• Ensure that our data is updated and analysed, and propose new initiatives.
• Be involved in supervising our Customer Service Team.
• Perform day-to-day operational tasks.
• Support the Customer Experience team with managing the different projects.

Skills

Analytical mindset

English fluency

Dutch language

Research

Data analysis

Job description

Our purpose

Every year, billions of clothing items are produced but never sold. Much of this unworn fashion ends up in landfills – a massive waste of creativity, craftsmanship, resources, and investment. We're here to change that. As a purpose‑led company, we use technology to help fashion brands give every item a chance to be worn. And we’re proud to be a certified B Corp – recognised for meeting high standards of social and environmental impact, transparency, and accountability.

Every year, billions of clothing items are produced but never sold. Much of this unworn fashion ends up in landfills – a massive waste of creativity, craftsmanship, resources, and investment. We're here to change that. As a purpose‑led company, we use technology to help fashion brands give every item a chance to be worn. And we’re proud to be a certified B Corp – recognised for meeting high standards of social and environmental impact, transparency, and accountability.

How we work

We’re a purpose‑driven scale‑up, based in Amsterdam and active across Europe, with a diverse and international team. Our mission is simple: sell unsold inventory. Otrium values a healthy work‑life balance. We have adopted a flexible hybrid way of working, encouraging our team members to come to our open, spacious, plant‑filled Amsterdam HQ at the waterside of Houthavens at least twice a week. Full‑time office presence is welcomed, and you’re empowered to organise your schedule in a way that works for you and the team.

Your impact

As a Customer Experience Intern, you will contribute in optimising the customer experience, before and after an order is placed, by doing research, assisting in daily operational work and contributing in projects.

Job requirements

Enrolled at a University in the Netherlands

Studying a relevant degree for the internship (Communications, Business Administration, (Digital) Marketing

Available from mid January for a duration of 6 months, 32–40 hours per week.

Living within a 1‑hour one‑way commute from our Houthavens office

Attention to detail in campaign setup and analysis.

Analytical mindset: with an interest in working with data (and AI tools).

Fluent in English – Dutch is a plus!

Job responsibilities

Investigate opportunities to optimise the customer experience

Ensure that our customer communication is aligned across all channels

Ensure that our data is updated and analysed, and will come up with new initiatives based on this

Be involved in supervising our Customer Service Team

Perform day‑to‑day operational tasks

Support the Customer Experience team with managing the different projects

• €550 per month internship allowance.
• Travel cost reimbursement (if more than 10km away from the office).
• One holiday day per month – plus a day off on your birthday!
• Tasty office lunches and barista‑style coffees in our light, spacious office on the waterside in Houthavens.
• Mac laptop, handy tech and company merch.
• Employee discounts on all Otrium products!

How We Hire

Otrium is committed to fostering a diverse, inclusive, and supportive community. We believe in the power of diversity and consider all applicants, regardless of age, ethnicity, gender identity, nationality, race, religion, or sexual orientation. We’re proud to have employees from all corners of the world, and we aim to create a workplace where everyone can thrive.