Customer Support Specialist - Dutch speaker

Ageras Danmark

Amsterdam

Hybrid

EUR 40,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Salary range between €40,000-€50,000 per year

Two remote days per week

Career-growth opportunities

Regular team events and networking

Job summary

A growing technology company in Amsterdam is seeking a Customer Support Specialist to ensure a delightful experience on their platform. Ideal candidates have 2+ years of customer-facing experience, are native Dutch speakers, and are solution-oriented. The role offers a salary between €40,000–€50,000 annually, with two remote working days per week and opportunities for career growth.

Qualifications

2+ years in a customer-facing role, ideally in a SaaS or tech-driven environment.
Native Dutch speaker; comfortable communicating in English.
Reliable, organised, and stays composed under pressure.

Responsibilities

Provide support via email, chat, and phone to entrepreneurs and bookkeepers.
Assist with income tax preparation and banking/accounting queries.
Investigate banking and accounting cases, identifying solutions.

Skills

Customer-focused

Empathetic

Solution-oriented

Proactive

Team-player

Organised

Tools

Slack

Notion

Intercom

Job description

About Ageras

We’re redefining how entrepreneurs—freelancers, self‑employed professionals, and SMEs—manage their banking and administrative tasks with seamless tools and innovative accounting & banking solutions.

Location

Amsterdam, Netherlands (with two remote working days per week).

Job description

As a Customer Support Specialist you’ll be the trusted point of contact for entrepreneurs, freelancers and bookkeepers, ensuring a smooth, productive and delightful experience on the Ageras platform. You will handle inquiries via email, chat and phone, support onboarding, bookkeeping needs and help improve the knowledge base.

Responsibilities

Provide support via email, chat and phone to entrepreneurs, bookkeepers and small businesses, maintaining a thoughtful, personal touch.
Assist with income tax preparation and banking/accounting queries.
Support customer onboarding and help users update financial information and navigate bookkeeping tasks.
Turn negative customer experiences into positive outcomes through proactive outreach and problem solving.
Write and maintain Help Center content and contribute to an evolving knowledge base.
Manage customer reviews across platforms and gather insights for product improvement.
Prioritize incoming requests, organise communication channels and coordinate with internal teams to improve service efficiency.
Investigate banking and accounting cases, identify solutions, escalates technical issues or bug reports and provide accurate guidance to customers.

Qualifications

2+ years in a customer‑facing role (support, sales, etc.), ideally in a SaaS or tech‑driven environment.
Native Dutch speaker; comfortable communicating in English.
Customer‑focused, empathetic, solution‑oriented and service‑driven.
Team‑player who collaborates easily and welcomes feedback.
Familiar with tools such as Slack, Notion, Intercom.
Reliable, organised, stays composed under pressure.
Proactive, eager to learn and grow, and enjoys improving processes and turning feedback into action.

What we offer

Salary range between €40,000‑€50,000 per year (depending on experience).
Opportunity to work in a fast‑paced scale‑up with a close‑knit team across Europe.
Remote work culture: two remote days per week and 20 days per year to work from different countries.
Career‑growth opportunities: onboarding users, improving processes, receiving direct customer feedback.
Regular team events, international trips and cross‑European networking.

Equal Opportunity Employer

We follow the principle of equal treatment to consider all job applicants and do not discriminate based on gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc., as per applicable law.

Recruitment Process