Customer Support Specialist

Jobtailor; Amsterdam; On-site; EUR 45,000 - 60,000; Full time

Job summary

The Boeing Company is seeking an Experienced Customer Support Specialist in Amsterdam to support customers with spare parts and services. The role requires managing supply chain operations and effective communication with internal and external stakeholders.

Ideal candidates will have over 3 years of relevant experience and strong skills in Excel and ERP systems like SAP. The position offers a chance to contribute to customer satisfaction in a dynamic environment.

Qualifications

• 3+ years of customer support or customer service experience.
• 3+ years of experience developing presentations for leadership.
• Strong written and verbal communication skills in English.

Responsibilities

• Coordinate responses to customer inquiries for spare parts.
• Manage supplier management strategies for on-time delivery.
• Monitor dashboards and reports from Spotfire.

Skills

Customer support

Customer service

Supply Chain

Excel

Communication

Education

Bachelor’s degree or equivalent

Tools

SAP

Salesforce

Spotfire

Job description

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Distribution, Inc. (BDI) is seeking an Experienced Customer Support Specialist to join the Customer support team based in Amsterdam, the Netherlands. In this role, the focus will be on supporting our customers by leveraging our BDI Product Portfolio to supply parts and services.

Position Responsibilities

• Coordinate responses to customer inquiries for spare parts requirements and facilitate delivery problem resolution.
• Coordinate collection and processing of supplier and/or customer data and information regarding delivery of spare parts, provisioning products or related services.
• Enter, track, monitor, and coordinate customer material, delivery requirements and returns for customer orders.
• Manage and execute supplier management strategies to ensure on-time delivery.
• Manage the approval of RFQs and proposals for individuals.
• Assist in the analysis of supplier and customer data regarding products and services to include repair capabilities, capacity, and performance.
• Monitor dashboards and/or reports from Spotfire (and other reporting tools) and review/create reporting and/or analytics using Microsoft Excel and/or Smart Sheet tool.
• Work closely with leadership, program managers, supply chain, product line team and other key stakeholders to support on-time delivery objectives.
• Communicate and present clearly and effectively. Complete tasks with little to no supervision.

Basic Qualifications (Required Skills/Experience)

• 3+ Years of Customer support, Customer service, or Supply Chain experience.
• 3+ years of experience developing presentations for and presenting to leadership and colleagues.
• Experience with Excel, Access, or other database management.
• Strong written and verbal communication skills in English are necessary.
• Experience communicating and collaborating directly with internal or external customers, peers, other employees, and all levels of leadership.

Preferred Qualifications (Desired Skills/Experience)

• 3+ years Experience with SAP or similar ERP systems highly preferred.
• Experience with Salesforce.
• Bachelor’s degree or equivalent.
• Ability to handle high pressure situations.
• Experience performing data analysis and troubleshooting.
• Experience with ERP reporting systems (i.e. Spotfire, Tableau).

Conflict of Interest

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Work Authorization

This requisition is for a locally hired position in the Netherlands. Candidates must have current legal authorization to work immediately in the Netherlands. Boeing will not attempt to obtain Immigration and labor sponsorship for any applicants.

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (Netherlands)

Equal Opportunity Employer

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

Applicants with disabilities will be given priority consideration if they have the same qualifications and suitability. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.