Customer Support Engineer

Siemens AG; Rotterdam; Hybrid; EUR 52,000 - 65,000; Full time

Benefits offered by this job

Hybrid by default

Health and wellness benefits

Global mobility opportunities

Job summary

Siemens Software in Rotterdam seeks a customer-focused technical support professional to own and resolve platform issues, collaborate with R&D and product teams, and manage expectations with customers. You’ll apply your problem-solving skills and English communication in a dynamic SaaS environment.

The role emphasizes independent decision-making, task prioritization by severity, and a strong foundation in cloud technologies and databases.

Qualifications

• Bachelor’s degree in IS/Engineering/CS or equivalent.
• Experience in customer-facing technical support or consultancy (preferred).
• Strong English communication (written and verbal).
• Excellent problem-solving and analytical skills.
• Organized, flexible, and able to manage tasks.

Responsibilities

• Own platform and product issues with customers.
• Investigate, reproduce, and solve reported issues; identify root causes.
• Communicate issues to R&D, Product Manager, and Technical Account Manager; coordinate with teams.
• Work with minimal direction and make independent decisions.
• Prioritize tasks based on severity and business impact.
• Maintain customer expectations per SLAs.

Skills

Customer support

Technical communication

English proficiency

Problem solving

Time management

Education

B.S. in Information Systems, Engineering, Computer Science or equivalent

Tools

Relational databases

AWS

Azure

Job description

At Mendix – Siemens, we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow‘s reality. Find out more about the Digital world of Siemens here: http://www.siemens.com/careers/digitalminds

Are You a Problem-Solver with a Passion for Customer Success? Join Our Organization!

Do you love solving puzzles? Are dedicated to customer success? If so, we want you to join us! We're rapidly growing our Mendix Customer Support team in Rotterdam, and we're looking for talented individuals like you to join us.

Why Join Mendix?

Our team thrives on multi-tasking, keeping up with the latest features and technologies while assisting our customers through support tickets. We value customer interactions, enjoy problem-solving, and take pride in resolving sophisticated issues. Every day, we strive to enhance our customers' experience, improve our product quality, and elevate our support services. We excel when challenges are toughest, working diligently to identify root causes and solutions with passion and persistence.

Our Team Culture

We are an open and diverse team, bringing together varied backgrounds and talents. We are respectful, focused, and dedicated to providing outstanding services to our customers. If you’re passionate about helping others and want to be part of a team that values collaboration and service excellence, Mendix is the place for you.

As a key member of our team, you will:

• Take ownership of platform and product issues, working independently with customers to resolve platform and application development/deployment issues.
• Investigate, reproduce, and solve reported issues, identifying suitable solutions or root causes within our platform infrastructure and software.
• Manage all stakeholders by clearly communicating reported issues to the R&D team, Product Manager, and Technical Account Manager, ensuring effective multi-functional coordination.
• Work with minimal direction, making independent decisions with discretion.
• Effectively handle your time, prioritizing daily tasks based on the severity of the problem and its business impact on the customer.
• Set and maintain customer expectations by adhering to Service Level Agreements and prioritizing reported incidents.

You are the flawless fit if you:

• Are a high-energy professional who loves engaging with customers to solve their challenges.
• Hold a B.S. in Information Systems, Engineering, Computer Science, or equivalent.
• Have excellent communication skills, both written and verbal, in English.
• Are passionate about technology with strong problem-solving and analytical skills.
• Are well-organized, flexible, and able to keep track of your tasks.
• Have an understanding of and curiosity about programming languages, integration, relational databases, and/or cloud technologies (e.g., AWS, Azure).
• Have experience in a customer-facing technical support or consultancy role, or other relevant work experience (preferred).

Why Us?

At Siemens Software, flexibility is how we work—hybrid by default, built on trust and autonomy. Together, 30,000 people across more than 200 countries build technology that shapes the real world. You'll grow through real projects, strong technical peers, and global mobility, backed by the scale and benefits of an industrial software leader. We're committed to equality and inclusion, and we hire based on merit, skills, and impact. Bring your curiosity and creativity and help us shape tomorrow!

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

Compensation & Benefits

The salary range for this position is €52,000- €65,000 annually and this role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate's job-related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees; you can access the benefits available in your country via the link: https://jobs.sw.siemens.com/benefits/

Location: Rotterdam, Netherlands

Siemens Software. Transform the Everyday.

#LI-Hybrid #SaaS

Job Family: R&D