Customer Success Manager (Netherlands)

quantive; Amsterdam; Remote; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Quarterly bonus

PTO / generous time off

Medical insurance (remote locations)

Udemy courses access

Flexible hours

Remote-friendly environment

Stock options

Equipment for remote work

Job summary

Quantive is seeking an experienced Customer Success Manager to drive adoption, retention, and growth of our strategy execution platform among enterprise clients across Europe.

You will collaborate with sales, renewal teams, and product stakeholders to translate business needs into value, guide executives, and shape CS processes.

This remote-friendly role offers exposure to a global scaleup, quarterly bonuses, generous time off, and opportunities to grow with the team.

Qualifications

• 5+ years in Customer Success, Program Management, or Professional Services roles.
• Experience working with or for high-growth SaaS companies.
• Excellent project management and change management capabilities.
• Ability to build and maintain executive-level relationships.
• Experience working remotely and in fast-paced startup environments.
• Exceptional communication skills, both written and oral, with the ability to articulate complex strategies clearly to customers.
• Empathetic to customer needs with user-centric approach to ensure seamless customer experience.
• Preferably proficiency in German or French (not mandatory).
• Alignment to Quantive values.

Responsibilities

• Collaborate with our sales teams to support the pre-sales activities and establish initial project scopes, ensuring a smooth implementation for new customers that leads to strong product adoption.
• Manage a portfolio of accounts, developing an in-depth understanding of each client and executing strategies to retain and grow these relationships while identifying and pursuing expansion opportunities.
• Support renewals and expansions by effectively communicating our value proposition, mitigating risks, and guiding stakeholders through the renewal process.
• Collaborate closely with our technical success and development teams to translate business use cases into actionable insights while identifying and helping prioritize potential product enhancements.
• Provide strategic guidance on best practices in strategy management and execution, serving as a thought partner to clients and fostering deep, trusted relationships with senior executives.
• Contribute to the development and documentation of Customer Success processes and best practices, ensuring efficient delivery of value to customers and enhancing our operational effectiveness.
• Define and track customer success plans and metrics, using data to inform strategies and report on the value delivered to the customer and the business.
• Build strong customer relationships in support of driving case studies, testimonials, and referrals that support both our customers’ reputations as well as Quantive’s growth.

Skills

Customer Success

Program Management

Professional Services

SaaS Experience

Project Management

Change Management

Executive Relationships

Remote Work

Startup Experience

Communication Skills

User-Centric

German or French language

Values Alignment

Job description

Quantive is seeking an experienced Customer Success Manager to join our growing team in Europe.

This is a remote position - you can join our team from anywhere in the UK.

About Quantive

Quantive helps build future-ready organizations by embedding strategic agility and execution into the day-to-day. Quantive StrategyAI, the world's first AI-powered strategic intelligence platform, enables over 2,000 customers to continuously develop, execute, and evaluate their strategy as the business context and environment change.

We call it an \"always-on strategy.\" By bringing together technology, data, and expertise, Quantive customers have everything they need to realize their biggest ambitions.

The Role

In this pivotal role, you will be responsible for driving adoption, retention, and growth of our strategy execution platform among enterprise clients.

The Details

As a Customer Success Manager, you will:

• Collaborate with our sales teams to support the pre-sales activities and establish initial project scopes, ensuring a smooth implementation for new customers that leads to strong product adoption.
• Manage a portfolio of accounts, developing an in-depth understanding of each client and executing strategies to retain and grow these relationships while identifying and pursuing expansion opportunities.
• Support renewals and expansions by effectively communicating our value proposition, mitigating risks, and guiding stakeholders through the renewal process.
• Collaborate closely with our technical success and development teams to translate business use cases into actionable insights while identifying and helping prioritize potential product enhancements.
• Provide strategic guidance on best practices in strategy management and execution, serving as a thought partner to clients and fostering deep, trusted relationships with senior executives.
• Contribute to the development and documentation of Customer Success processes and best practices, ensuring efficient delivery of value to customers and enhancing our operational effectiveness.
• Define and track customer success plans and metrics, using data to inform strategies and report on the value delivered to the customer and the business.
• Build strong customer relationships in support of driving case studies, testimonials, and referrals that support both our customers’ reputations as well as Quantive’s growth.

What We\'re Looking For

To be successful in this role at Quantive, you\'ll need to have:

• 5+ years in Customer Success, Program Management, or Professional Services roles.
• Experience working with or for high-growth SaaS companies.
• Excellent project management and change management capabilities.
• Ability to build and maintain executive-level relationships.
• Experience working remotely and in fast-paced startup environments.
• Exceptional communication skills, both written and oral, with the ability to articulate complex strategies clearly to customers. Must be adept at building rapport and fostering collaborative relationships.
• Empathetic to customer needs with the ability to employ a user-centric approach to ensure a seamless customer experience.
• Preferably proficiency in German or French (not mandatory).
• Alignment to the Quantive values.

Compensation and Benefits

What\'s in it for you:

• Competitive base salary
• Quarterly bonus opportunities
• Generous paid time off, generous company holidays
• Employer-covered supplementary medical insurance (varies by location)
• Access to 5,000+ Udemy courses for ongoing learning and development
• Flexible hours and a remote-friendly environment
• Stock option opportunities
• Mac or PC of your choice and the essential equipment you need to work remote
• Meaningful and challenging work in a global scaleup and category leader
• Uniquely transparent and casual environment
• The opportunity to work with smart, driven, and caring colleagues
• The ability to grow your talents and career!

At Quantive, you\'ll join a passionate team dedicated to helping companies achieve their strategic objectives through our innovative platform.

Quantive is a global company with employees and clients from all over the world. We celebrate radical collaboration and creativity. We believe that genuinely inspired people bring about the most impact toward positive change. As a remote-friendly employer, we respect and value your individual autonomy, lifestyle, unique perspective, background, time zone, and experiences, because we know that these things enrich our culture and help actively create a place we feel safe in. Quantive works to get 1% better every day so we can all feel proud to be here. As a rapidly growing enterprise and international community, we are committed to equal employment and do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, disability, or any other basis protected under applicable law.