Customer Success & Escalations Coordinator

Super Micro Computer Spain, S.L.; 's-Hertogenbosch; On-site; EUR 30,000 - 42,000; Full time

Job summary

Super Micro Computer in the Netherlands is seeking a Customer Service Coordinator to work with all related departments, expedite customer requests daily, and follow work instructions to meet tight schedules. This is a full-time office role in ’s-Hertogenbosch.

The ideal candidate holds a Bachelor's degree (or equivalent), has at least 1 year in customer service, and demonstrates strong English communication. Mandarin is a plus; MS Office skills (Excel/Outlook) are essential.

Qualifications

• Bachelor’s degree required or equivalent experience.
• Minimum of 1 year of experience in Customer Service or related fields preferred.
• Strong customer service, ethics and ownership.
• Excellent English communication, Mandarin a plus.
• Proficient with MS Office, especially Excel and Outlook.
• Ability to work collaboratively in a fast-paced environment.
• Ability to multi-task with minimum supervision and meet deadlines.

Responsibilities

• Warranty verification for customers to meet RMA service requirements.
• Answer calls promptly and respond to inquiries and complaints respectfully.
• Investigate customer complaints and drive timely resolution.
• Ensure a high level of customer service for all customers.
• Manage customer escalations with internal teams for solutions.
• Set realistic customer expectations and meet them.
• Follow up on RMA backlogs to meet schedules.
• Parts fulfillment and support, repair charges processing and order confirmations.
• Collaborate with internal departments as required.
• This is a full-time role in the office, 5 days a week.

Skills

Customer service

English fluency

Multi-tasking

Team player

Education

Bachelor’s degree

AA degree or equivalent

Tools

Excel

Outlook

Job description

Super Micro Computer in the Netherlands is seeking a Customer Service Coordinator to work with all related departments, expedite customer requests daily, and follow work instructions to meet tight schedules. This is a full-time office role in ’s-Hertogenbosch.

The ideal candidate holds a Bachelor's degree (or equivalent), has at least 1 year in customer service, and demonstrates strong English communication. Mandarin is a plus; MS Office skills (Excel/Outlook) are essential.