Customer Success Coordinator

NORNORM; Amsterdam; On-site; EUR 28,000 - 39,000; Full time

Benefits offered by this job

Office in Amsterdam

Team-based bonus scheme

Job summary

NORNORM is seeking a Customer Team Coordinator for our Amsterdam office to support the Customer Team with implementations and customer relations. You will assist with flexible services, customer outreach, and daily CRM tasks while helping manage new accounts from end-to-end with a focus on retention and growth.

You are a recent graduate in business, law, hospitality, or spatial design, based in Amsterdam with fluency in Dutch and English (French/Spanish a plus).

Qualifications

• Fluent in Dutch and English is a hard requirement.
• Bachelor-level or higher degree in business, law, hospitality, or spatial design is preferred.
• Recent graduate with strong organizational skills and a can-do attitude.
• Experience or exposure to client-facing roles is a plus.
• Based in Amsterdam or within commuting range; able to work in the Amsterdam office.

Responsibilities

• Assist the Customer Team with flexible services and advise on design changes for installed solutions.
• Assist with customer outreach prioritization and mapping the customer portfolio; support outreach activities.
• Handle daily administrative tasks in our CRM systems and keep records up to date.
• Onboard and manage new customer accounts end-to-end, focusing on retention and revenue growth.

Skills

Dutch fluency

English fluency

Organized & structured

Problem-solving

Communication

Education

Recent graduate in business, law, hospitality or spatial design

Tools

CRM systems

Job description

We’ve taken on a great challenge: To reinvent the office furniture industry. Our vision is to integrate circularity into the workplace of the future and demonstrate how it can benefit individuals, design, business practices, and the environment.

How we will achieve this: Our fully integrated service covers everything from initial workspace design, installation, adapting layouts, to the repair and replacement of all our “better-than-new” pieces. All this to ensure a workspace continuously maximises its impact without compromising on its benefits for people, business, or the planet.

Who we are: NORNORM is a start-up with backing from one of the largest players in the furnishing industry. We are developing a sustainable and subscription-based solution for furnishing future workplaces and have started rolling out our service across Europe. We have offices in Copenhagen, Amsterdam, Stockholm, London and Berlin.

We are looking for: Ambitious and flexible candidates that want to grow with us and are not afraid to explore the outer edges of their capabilities. In return, we offer a fast-paced environment where initiative and willingness to take risks are encouraged and supported. Come and join our growth journey!

The role

We are looking for an Customer Team Coordinator to join our Customer Team for an exciting and developing experience in our Amsterdam office. As an Customer Team Coordinator at NORNORM, you will become a vital part of our Customer Team and support the team with implementations and customer relations.

Your main responsibilities include:

• Assisting the Customer Team with flexible services ( e.g. advising customers who require functional changes to the installed design solutions).
• Assisting the Customer Team in customer outreach prioritization, mapping our customer portfolio, assisting in outreach activities.
• Supporting the Customer Team with daily administrative tasks in our CRM systems.
• On the short-to-medium term you will also be taking on new customer accounts, which you will manage from end-to-end, with a strong focus on retention and increasing the revenue per customer.

You will also be expected to:

• Manage several projects simultaneously and prioritize accordingly.
• Identify improvements in our ways of working.
• Support (where needed) on other tasks, including marketing & event initiatives, supporting with project installations, and assist with ongoing development initiatives.

About you:

You are recently graduated, ideally with a background in business, law, hospitality and / or spatial design.

You are already based in Amsterdam / within commuting range from Amsterdam, and you speak Dutch fluently - both are non-negotiable.

You thrive in a startup with a fast-paced environment and enjoy using your problem-solving skills when facing challenges.

In addition, we value the following qualifications and competencies:

• A can-do mentality and proactive approach to tasks
• Strong attention to detail
• Persistence and a positive attitude
• Ability to work in an organized and structured manner, consistently meeting deadlines
• Fluency in both Dutch and English is a hard requirement
• Fluency in French and / or Spanish would be an advantage
• Interest in office space design and circular business models would be an advantage
• While previous experience is not required, any prior experience in a client facing role will be considered an advantage

Additionally, we are seeking someone who is highly organized and structured in their approach to work, as this quality is essential for success in this role.

What we offer you:

• A challenging role at a fast growing company, with room for personal and professional development.
• Responsibility from Day 1 in an ambitious & sustainable high-growth start-up.
• Access to our modern office in Amsterdam.
• An experienced and diverse team (serial entrepreneurs, furnishing industry experts, creative designers, logistics rockstars, and former management consultants).
• Competitive salary for a junior / entry level role: €3000 gross (excl. 8% holiday allowance) + team-based bonus scheme.

If you are driven, determined and want to grow within an exciting startup, this role is for you. Come and join us!