Customer Succes Manager CleanJack.Ai

CleanJack; Netherlands; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Excellent salary

Company lease car

Laptop and phone

Flexible working hours

Hybrid/remote work options

Job summary

CleanJack, a data-driven Time & Attendance specialist in Zoetermeer, seeks a Customer Success Manager who ensures customers derive maximum value from our AI-powered software. You link customers, product, and deployment, guiding implementations.

You train users, run reviews, analyze KPIs, and work with Sales, Support, and Development to drive growth. Dutch and English are essential, with several years in SaaS or consultancy and an entrepreneurial mindset.

Qualifications

• Bachelor’s degree or equivalent level of thinking and working.
• Several years of experience in Customer Success, Consultancy, Project Management, or SaaS.
• Excellent communication skills and a proactive, entrepreneurial mindset.
• Fluent Dutch and good English.

Responsibilities

• Guide implementations and ensure customers derive value from innovations.
• Translate customer experiences into new functionalities.
• Coach customers through the journey and act as ambassador for software.
• Collaborate with Sales, Support, and Software Development.
• Analyze KPIs and management reports; conduct periodic reviews.

Skills

Customer success

Project management

SaaS experience

Communication

Dutch language

English language

Analytical thinking

Entrepreneurial mindset

Education

Bachelor's degree or equivalent

Tools

Time & Attendance

Workforce Management

HR software

ERP solutions

Job description

Artificial Intelligence is changing the way millions of people work. Do you want to not only watch this transformation, but actively help build it?

Workforce planning, time registration, and hours reporting are changing faster than ever. While organizations have relied on manual planning and processing of hours for years, smart algorithms and Artificial Intelligence are increasingly taking over these tasks. From automated workforce planning and real-time time registration to predictive analytics and intelligent management reporting: the future of Time & Attendance (T&A) has begun.

CleanJack is leading this development. We are an ambitious AI-driven tech scale-up based in Zoetermeer and a specialist in Time & Attendance, workforce planning, and hours reporting. With our innovative software, we help organizations work smarter every day, improve efficiency, and make better decisions based on real-time data.

Our customers operate in a wide range of sectors, including cleaning, construction, hospitality, education, healthcare, transport & logistics, property management, homeowners’ association management, landscaping, and security. Our ambition? To become Europe’s leading AI specialist in Time & Attendance in the coming years. To achieve this, we are looking for enthusiastic colleagues who are just as curious about the possibilities of AI as we are.

What will you do?

As a Customer Success Manager, you ensure that our customers get maximum value from all the innovations CleanJack develops. You are the connecting link between our customers, our software, and our product development. You help organizations work smarter, guide implementations, and translate practical experiences into new functionalities.

You are an advisor, sparring partner, project coordinator, and an important ambassador for our innovative software.

You are responsible for the success of our customers and guide them throughout the entire customer journey by:

• Guiding implementation processes;
• Advising customers on the setup of workforce planning, time registration, and hours reporting;
• Providing training sessions and workshops;
• Conducting periodic customer reviews;
• Analyzing KPIs and management reports;
• Identifying optimization and growth opportunities;
• Collecting user feedback and translating customer needs into new software functionalities;
• Working closely with Sales, Support, and Software Development.

Who are we looking for?

You enjoy helping organizations succeed with innovative software. You are curious, have strong communication skills, and know how to translate technology into practical solutions.

You have:

• A Bachelor’s degree or equivalent level of thinking and working;
• Several years of experience in Customer Success, Consultancy, Project Management, or SaaS;
• Excellent communication skills and a proactive, entrepreneurial mindset;
• An affinity with software, digitalization, and Artificial Intelligence;
• Excellent command of the Dutch language and a good command of English.

Experience with Time & Attendance, Workforce Management, HR software, or ERP solutions is a plus. However, we value your curiosity, enthusiasm, and drive to help customers succeed even more.

What do we offer?

Working at CleanJack means working in an organization where innovation is at the heart of everything we do and where you have plenty of freedom to take initiative.

You can expect:

• An excellent salary based on your knowledge and experience;
• A company lease car;
• A company laptop and phone;
• Flexible working hours and the possibility to work partly from home;
• An enthusiastic team with short communication lines and plenty of room for your own ideas and initiative.