Customer Solutions & Optimization lead

VTTI; Rotterdam; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Flexible work environment

Autonomy and accountability

Job summary

A global energy infrastructure company in Rotterdam is seeking a Customer Solutions & Optimization Lead to drive the development of digital solutions enhancing customer experience and operational efficiency. This role requires strong customer service skills, project management experience, and a background in process optimization. Candidates with fluency in English and a relevant degree are preferred. The position offers competitive compensation and a chance to shape customer interactions through technology.

Qualifications

• 5+ years of relevant experience in a similar role.
• Certifications in Digital Transformation, Lean, Six Sigma, or related fields are a plus.
• Fluent in English; Dutch language skills are an advantage.

Responsibilities

• Design and implement customer-centric digital solutions.
• Serve as Product Owner for customer portal.
• Drive Customer Connectivity initiatives.

Skills

Customer solutions & digital platforms

Project management

Process optimization

Digital/data fluency

Education

Bachelor’s or Master degree in Business Administration, Information Systems, Supply Chain/Logistics

Job description

Customer Solutions & Optimization Lead

Rotterdam, South Holland, Netherlands

VTTI is seeking a customer-focused professional with a strong background in digital transformation and process optimization to join as Customer Solutions & Optimization Lead, driving the development of smart, scalable solutions that enhance customer experience and operational efficiency. If you are energized by digital transformation, passionate about process improvement, and thrive on connecting people, technology, and purpose - this role is for you. Bring your curiosity, analytical mindset, and collaborative spirit to a global company where your ideas truly make an impact.

Why Choose VTTI?

At VTTI, we are fueled by our purpose: Energy to Move Tomorrow. We operate a growing network of energy infrastructure across the globe and are committed to providing safe, reliable, and sustainable energy access. Our core values – Passion, Agility, Integrity, Connection, and Care – shape our inclusive, entrepreneurial and forward-thinking culture.

Your Role as Customer Solutions & Optimization Lead

Operating from our Rotterdam headquarters, you will be a member of the global Commercial team, working closely with terminals worldwide and our IT organization. You will elevate our customer experience by translating business and customer needs into intuitive digital solutions while driving customer service excellence across our terminal network. Acting as the strategic link between Commercial and Digital, you will guide roadmaps, implement solutions, enable adoption, and ensure value delivery through data, automation, process optimization and connectivity.

Key Responsibilities

• Design and implement customer‑centric digital solutions that enhance service quality and operational efficiency across terminals.
• Serve as Product Owner for our customer portal.
• Support forward planning processes at terminals, enabled by fit‑for‑purpose tooling and ways of working.
• Act as AI Champion for Customer Service Excellence.
• Drive Customer Connectivity initiatives to enable seamless integration and an improved customer journey.
• Embed a performance‑driven way of working supported by KPI dashboarding.
• Partner closely with Terminals Commercial, Digital/IT, and Data teams to land change at pace and at scale.
• Track and report adoption and business value; iterate for continuous improvement.

Your Profile

• Bachelor’s or Master degree in Business Administration, Information Systems, Supply Chain/Logistics, or related field.
• 5+ years of relevant experience; experience in terminals or logistics is a plus.
• Certifications in Digital Transformation, Lean, Six Sigma, Process mapping, Change Management or Prince2 are a plus.
• Fluent in English; Dutch is a plus.

Skills & Strengths

• Customer solutions & digital platforms (portals, APIs, CRM, KPI dashboarding), delivering customer‑centric designs.
• Project management from concept to adoption and continuous improvement.
• Process optimization mapping, bottleneck analysis, and scalable improvements.
• Digital/data fluency: dashboards & reporting; basic knowledge of integration platforms (APIs/EDI).

Leadership & Style

• Adaptive, results‑oriented, and able to bridge business and technology.
• Strategic thinker aligning digital initiatives with business value and customer outcomes.
• Strong communicator, effective across cultures and levels.

What We Offer

• Impactful role in a global, growth‑minded company where digital solutions meet real‑world operations.
• Autonomy, accountability, and the chance to shape how customers and terminals interact through technology.
• Competitive compensation and benefits, with room for development and long‑term growth.
• Flexible, international work environment with a flat structure and direct access to leadership.

Ready to Build the Future of Customer Experience?

Apply now and become part of a global company where innovation and impact go hand in hand.

Submit your CV and a short motivation via LinkedIn.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Customer Service

Industries

• Transportation, Logistics, Supply Chain and Storage
• Oil and Gas