Customer Service Specialist

Limagrain; Netherlands; Remote; EUR 32,000 - 45,000; Full time

Benefits offered by this job

25 days paid holidays

13 days ATV

Vitality leave

Holiday allowance 8,33%

Flexible working hours

Lease-a-bike

Health insurance discount

Commuting allowance

Free fresh fruits

Free fresh vegetables

Career opportunities within Limagrain

Active Employee Association

Job summary

Menaco B.V. in Made, part of the Limagrain Group, seeks a Customer Service Specialist to ensure timely delivery of vegetable seeds and optimal service for international customers.

You’ll collaborate with Sales, Planning, Processing, Marketing and Quality teams using ERP/CRM systems and MS Office to handle transport, phytosanitary regulations, and order documentation. You bring independence, team spirit, and strong communication, with English proficiency and readiness to work in a Dutch company’s

Qualifications

• Minimum HBO level education or MBO level 4 (specialist).
• Minimum 3 years of experience in international commercial organization.
• Experience with ERP and CRM systems, export and phytosanitary documents.

Responsibilities

• Be the central contact point between Sales, Planning, Processing, Marketing and Quality Teams.
• Ensure on-time delivery of vegetable seeds with correct quality and regulatory compliance.
• Work across ERP, BI, MS Office, CRM and external software for transport and phytosanitary purposes.
• Provide proactive solutions and take decisions when needed to improve processes.

Skills

English proficiency

Customer service mindset

Education

HBO level education or MBO level 4 (specialist)

Tools

ERP systems

CRM systems

Export & customs documents software

Job description

Customer Service Specialist at Menaco B.V. in Made (M/F)

Menaco Seeds B.V. is a commercial vegetable seed company, part of the Limagrain Group. We offer products of three commercial brands: Nickerson-Zwaan, DP Elite Zaden and Huizer Zaden. We are committed to serving the Middle East and North African markets and our ambition is to become a leading company in those geographical areas.

If you enjoy working in an international environment on a commercial and sustainable mission and you also enjoy offering our customers optimal service, then you are the colleague we are looking for!

What your function would look like if you join us?

** Working location in Made **

The Customer Service department is a crucial point of our company. You are in the middle of the operations and you are daily in contact with Sales, Planning, Processing, Marketing and Quality Teams. We always want to provide the best service to our customers. To reach that, you together with your colleagues from your team and other teams, are responsible for delivery of the vegetable seeds to our customer on time, in the right quality, complying with regulations and in a cost efficient manner. Our aim is to have the highest satisfaction of our customers. To reach that you will work with different systems (ERP system, BI tool, MS Office, CRM and external software systems) for the transport and for the phytosanitary regulation purposes.

What we expect of you

What will you bring?

You are an independent and energetic person with an open attitude. With your high independence we expect you to be a real team player which will work well under pressure in often hectic environment. You are people-oriented with ability to take the lead and come with solutions while being able to take decisions when needed. You are flexible, customer-oriented, pro-active, you like challenges and you have a strong sense of responsibility. We are a Dutch company and our internal communication often is in Dutch but taking into account the international character of this role we require a good command of English language. If you are always looking for improvement of the processes and for optimizing the way of working, we can also offer a variety of projects where your input will be appreciated.

We have few important requirements which we ask from or candidates:

• Minimum HBO level education or MBO level 4 (specialist)
• Minimum 3 years of experience in international commercial organization
• Experience in working with ERP systems, CRM system, export and customs documents (phytosanitary rules), certificates of origin, incoterms

What can you expect form us?

You are a part of a small but dedicated Customer Service Team together with 3 direct colleagues. You will report to the Customer Service Manager.

Your benefits and working environment

• 25 days paid holidays (by full time employment)
• 13 days paid ATV (by full time employment)
• Vitality leave to facilitate sustainable employability (number of days depending on age)
• Holiday allowance of 8,33%
• Flexible working hours (depending on the job)
• Lease-a-bike to promote sustainable employability
• Discount on collective health insurances with CZ and Nationale Nederlanden
• Commuting allowance according to the CLA for Horticultural Seed Companies
• Free fresh fruits
• Free fresh vegetables to take home in the growing season
• Career opportunities within Limagrain Group (access to all vacancies, locally & abroad)
• Working with passionate colleagues
• Active Employee Association (regular events, e.g BBQ & Padel)

Limagrain is an agricultural cooperative and an international seed group owned by 1,300 farmers located in Auvergne (in the center of France). Present in 49 countries and with 9,335 employees, the Group breeds, produces and distributes field seeds, vegetable seeds and agri-food products. Focused on the genetic progress of plants, Limagrain is the fourth largest seed group worldwide.