International Customer Service Specialist

Limagrain; Made; Hybrid; EUR 42,000 - 66,000; Full time

Benefits offered by this job

Vitality leave

Holiday allowance 8.33%

Hybrid working policy

Flexible working hours

Lease-a-bike

Discount on health insurance

Free fruits

Free vegetables seasonally

Hazera Academy

Career opportunities within Limagrain

Employee association

Job summary

Hazera Seeds is seeking an International Customer Service Specialist to act as a key link between customers and internal teams, ensuring on-time, high-quality seed deliveries and compliance with phytosanitary regulations.

You will work within a small Export Customer Service Team, collaborating with Sales, Planning and Finance to optimize service delivery in an international environment.

Qualifications

• Minimum HBO level education or MBO level 4 (specialist).
• Minimum 3 years of experience in international commercial organization.
• Experience with ERP/CRM systems and export documents (phytosanitary rules, certificates of origin, incoterms).

Responsibilities

• Coordinate timely delivery of vegetable seeds to customers meeting quality and regulatory requirements.
• Collaborate with Sales, Planning, Processing, Finance, Marketing and Quality to optimize service.
• Use ERP/CRM and other systems to manage transport and phytosanitary compliance.

Skills

Customer service

English language

Dutch language

Team collaboration

Education

HBO/MBO level 4 (specialist)

Tools

ERP systems

CRM systems

Export documentation (phytosanitary, origin certificates, incoterms)

Job description

International Customer Service Specialist at Hazera Seeds

Hazera is a global leader in the seed industry. Hazera brings expertise, commitment and support, combining decades of experience with state-of-the-art technology. Hazera breeds, develops, produces and markets varieties and seeds in a wide range of vegetable crops around the world. Hazera’s headquarters are situated in Israel and in The Netherlands, with subsidiaries in twelve countries and an extensive distribution network providing services in over 100 additional markets.

In the International Customer Service Specialist role, you will be a part of a small but dedicated Export Customer Service Team, together with 3 other representatives and 1 coordinator. You will report directly to the Customer Service Manager.

If you enjoy working in an international environment on a commercial and sustainable mission and at the same time you enjoy offering our customers optimal service, then you are the colleague we are looking for!

Responsibilities

What your role will look like when you join us:

The Customer Service department is a crucial point of our company. You are in the middle of the daily operations and are in close contact with Sales, Planning, Processing, Finance, Marketing and Quality. We always want to provide the best service to our customers. To reach that, you together with your colleagues from your team and other teams, are responsible for delivery of vegetable seeds to our customer on time, in the right quality, complying with regulations and in a cost-efficient manner. Our aim is to have the highest satisfaction of our customers. We work with different systems (ERP system, BI tool, MS Office, CRM and external software systems) for transport and for phytosanitary regulation purposes.

Candidate profile

What will you bring in our team:

You are an independent and energetic person with a positive attitude. You feel comfortable in an often hectic work environment and have the ability to work well in a team. You are flexible, customer-oriented, pro‑active, you like challenges and you have a strong sense of responsibility. As we are a Dutch company, our internal communication is often in Dutch. Considering the international character of this role it is also necessary to have a good knowledge of the English language. We are constantly looking to improve our processes and optimize our way of working and your input in these processes will be appreciated.

We have few important requirements which we ask from our candidates:

• Minimum HBO level education or MBO lever 4 (specialist)
• Minimum 3 years of experience in international commercial organization.
• Experience in working with ERP systems, CRM system, export‑and‑customs documents (phytosanitary rules, certificates of origin, incoterms)

Your benefits and working environment

• Vitality leave to facilitate sustainable employability (number of days depending on age)
• Holiday allowance of 8,33%
• Hybrid working policy (depending on the position)
• Flexible working hours (depending on the position)
• Lease‑a‑bike to promote sustainable employability
• Discount on collective health insurances
• Free fresh fruits
• Free fresh vegetables to take home in the growing season
• Career opportunities within Limagrain Group (access to all vacancies, locally & abroad)
• Learning & Development opportunities (Hazera Academy)
• Working with passionate colleagues
• Active Employee Association (regular events, e.g BBQ & Padel)

Recruitment process

Our recruitment process consists oftwo interviews.
Thefirst interviewfocuses on understanding the candidate’s background, experience, and motivation for the role, as well as assessing overall fit.
Thesecond interviewis more in-depth and explores role‑specific skills, competencies, and alignment with the team and company culture. A final decision is made following this stage.

Candidates may be asked to completeassessmentdesigned to evaluate role‑specific skills.

Hazera is a global leader in the development of high-quality hybrid seeds. As part of the Limagrain Group, an international agricultural cooperative based in France, we have headquarters in Israel and the Netherlands. With 11 subsidiaries and a vast distribution network in over 130 markets worldwide. We represent a global community of experts and stakeholders, committed to making a positive impact on the present and future of agriculture. We take this responsibility seriously, striving to make a greater impact and recognizing the importance of every seed, person, and partnership.

Limagrain is a global company with deep local roots. Our parent company is an agricultural cooperative based in the Limagne‑Val d’Allier plain, in the heart of Central France’s Auvergne region, while we are an international seed and agri‑food group with some 9,600 employees working in 53 countries. As the 4th largest seed company in the world, we achieved sales of 2.522 billion euros in 2023‑2024, with additional sales of 729 million euros from activities performed in collaboration with our strategic partners.