Customer Service Representative – Dutch speaker (relocation to Greece provided)

Cross Border Talents; Groningen; Ibrido; EUR 19.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hotel during relocation

Flight allowance (€300)

Onboarding and training

Descrizione del lavoro

Cross Border Talents is recruiting Dutch-speaking Customer Service Representatives to support customers of an international online travel platform. You will handle inquiries and resolve issues in Dutch and English, delivering helpful information and timely solutions from email, chat and phone channels.

The role offers two work options: remote anywhere in Greece after onboarding in Athens, or on-site at the Athens office. Relocation isn't required.

Competenze

• Dutch proficiency at C1–C2 level.
• English proficiency at C1–C2 level.
• Strong communication and problem-solving skills.
• Customer-oriented approach and professional attitude.
• Ability to work independently and as part of an international team.
• Willingness to complete the required training and onboarding process.

Mansioni

• Provide customer support in Dutch and English via email, chat and phone.
• Assist customers with enquiries and resolve issues in a timely manner.
• Provide accurate information and guidance based on customer needs.
• Identify and address customer concerns, escalating complex cases when necessary.
• Maintain high standards of customer service and customer satisfaction.
• Follow established procedures and quality guidelines.

Conoscenze

Dutch (C1-C2)

English (C1-C2)

Communication

Customer focus

Independence

Teamwork

Onboarding readiness

Descrizione del lavoro

Remote anywherein Greece or on-site in Athens.
We are recruiting Dutch-speaking Customer Service Representatives to support customers of an international online travel platform.

In this role, you will assist customers with their enquiries, provide information and resolve issues to ensure a smooth and positive customer experience.

Responsibilities

• Providing customer support in Dutch and English via email, chat and phone;
• Assisting customers with enquiries and resolving issues in a professional and timely manner;
• Providing accurate information and guidance based on customer needs;
• Identifying and addressing customer concerns, escalating more complex cases when necessary;
• Maintaining high standards of customer service and customer satisfaction;
• Following established procedures and quality guidelines.

Requirements

• Dutch proficiency at C1–C2 level;
• English proficiency at C1–C2 level;
• Strong communication and problem-solving skills;
• A customer-oriented approach and a professional attitude;
• Ability to work independently and as part of an international team;
• Willingness to complete the required training and onboarding process.

Location and Work Model

Choose one of the following options:

• Remote: Work from anywhere in Greece after completing the initial onboarding process in Athens, Geeece
• On-site: Work from the company's office in Athens.

Salary

• €1,500 gross per salary payment, paid 14 times per year.
• Equivalent to approximately €1,750 gross per month, averaged over 12 months.

Relocation Support

For candidates relocating to Athens, the company offers:

• Three weeks of hotel accommodation near the office during the initial relocation and training period;
• Financial relocation assistance of up to €300 towards flights or other relocation expenses.