Customer Services medewerker

Alliance Healthcare; Veghel; On-site; EUR 26,784 - 32,364; Full time

Job summary

Alliance Healthcare in Veghel zoekt een Klantenservice Medewerker om de verbinding tussen klanten en de organisatie te versterken. In deze rol beantwoord je vragen van apotheek- en ziekenhuismedewerkers via telefoon, e-mail of ons webportaal. Je hebt een goede beheersing van de Nederlandse taal en sterke communicatieve vaardigheden zijn belangrijk. Het salaris ligt tussen de €2400 en €2900 per maand voor een fulltime werkweek. Na 6-8 maanden is er mogelijkheid tot thuiswerken.

Qualifications

• Ervaring met inkomende en uitgaande telefoontjes.
• Ervaring met schriftelijke klantcommunicatie.
• Achtergrond in logistiek of gezondheidszorg, bijvoorbeeld apothekersassistente of verpleegkundige is een pluspunt.

Responsibilities

• Verbinding maken tussen klanten en organisatie.
• Beantwoorden van vragen via telefoon, e-mail of webportaal.
• Coördineren met verschillende teams om klanttevredenheid te verhogen.

Skills

Goede beheersing van de Nederlandse taal

Sterke communicatieve vaardigheden

Proactief

Zelfstandig kunnen werken

Education

MBO+ (bovenbouw middelbaar beroepsonderwijs of hoger)

Job description

Job Details

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Intro

Heb je een sterke affiniteit met zorg en gezondheid? Binnen Alliance Healthcare zoeken wij een Klantenservice Medewerker. Als jouw achtergrond in de zorg ligt en je deze kennis op een andere manier wilt benutten, dan is dit een boeiende functie voor jou! De werktijden zijn overdag, en het brutosalaris varieert tussen de € 2400,- en € 2900,- per maand op basis van een fulltime werkweek.

What do we expect from you?

In this customer service role, you can fully apply your experience as a Customer Service Representative, because you are the connecting link between our customers and our organization. You will be in contact with employees from pharmacies and hospitals via phone, email, or our web portal. You work closely with your direct customer service colleagues and other teams within our organization. The Customer Service team is part of the Customer Contact Centre; within this department, 15 highly driven employees work together.

What does your day look like?

You start each day with a team kick-off to review the previous day and look ahead to the new day. We also discuss required actions and key focus points. The phone lines open to help our customers with their questions; questions can also come in via email or our web portal. You are the expert and have the subject‑matter knowledge to answer questions or to route them to the right place within our organization. You coordinate with colleagues from various teams, such as Transport, Warehouse, Supply Chain, Sales, and Retail. Our goal is to increase customer satisfaction, remove root causes of issues, and answer questions correctly the first time whenever possible, or clearly inform our customers about expected lead times. You work closely with your direct customer service colleagues; together you are responsible for your own work and have the opportunity to influence customer satisfaction.

32 hours a week. Working days: Thursday and Friday are necessary + one or more additional day(s) to be determined. You will work fully from the office for the first 6–8 months in the office, afterwards it will be possible to work from home for 1 or 2 days a week.

Requirements

• Good command of the Dutch language; solid English preferred for internal use
• Strong communication skills, proactive, takes initiative, able to work independently
• Education level: MBO+ (upper secondary vocational level or higher)
• Experience with inbound and outbound calls
• Experience with written customer communication
• Background in logistics or healthcare e.g. pharmacy assistant, nurse can be a plus

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Affiliated Companies: Alliance Healthcare Management Services (Nederland) BV

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodations requests will not be returned.