Customer Service Representative

CMA CGM; Nijmegen; On-site; EUR 32,000 - 43,000; Full time

Benefits offered by this job

Gross monthly salary €2,868–€3,822 + 8

holiday pay

One-year contract with permanent-poss.

Profit sharing up to 3%

Travel allowance from 10 km

Work from home possible

CEVAfit program

CEVA Academy development tools

Job summary

CEVA Logistics in Nijmegen seeks a Customer Service Representative to join the Control Tower. You will be the first contact for clients, maintaining daily communication and coordinating operational details to ensure timely deliveries and high service levels.

Responsibilities include order planning, document verification, issue resolution with carriers, and updating clients on status. The role requires Dutch and English fluency, 2+ years in logistics, and MS Office proficiency.

Qualifications

• At least an MBO education, preferably in Transport/Logistics.
• At least 2 years of experience in a similar commercial position (logistics services).
• Knowledge of transport and automated information systems.
• Excellent command of Dutch and English languages, both spoken and written.
• Proficient with Microsoft Office.

Responsibilities

• Receive and monitor inquiries; plan orders and enter information into the transport system; verify documents.
• Ensure all orders are planned and the customer is informed about the latest state.
• Identify problems with collections or deliveries and follow up with the carrier.
• Provide ad-hoc information to the customer.
• Monitor the client's KPIs, inquiries, complaints, client data, and client agreements in the information system.
• Create and organize client files regarding the agreements.

Skills

Communication skills

Customer relationship

Flexibility

Stress resistance

Proactive attitude

Education

MBO education in Transport/Logistics

Tools

Microsoft Office

Job description

CEVALogistics

Ground and Rail Logistics

Permanent contract

Full Time

CEVA Logistics is a leading international logistics service provider. In the Benelux region, we operate over 50 locations spread across 30 sites, where more than 11,000 colleagues contribute daily to our success.

YOUR ROLE

At the CEVA Logistics Control Tower in Nijmegen, we manage and coordinate global transport flows for internationally operating clients. For the Customer Service Representative, this means that no two days are the same! In this role, you are the first point of contact for the client and you maintain daily contact. You exchange operational information with the client and internal colleagues. Together, you work towards providing the best possible service and create a workplace where every employee feels comfortable and has the opportunity to develop.

As a Customer Service Representative, you will be doing the following:

• Receiving and monitoring the handling of inquiries and providing feedback. You plan orders and enter all required information into the transport system. Additionally, you ensure the processing and verification of all associated documents;
• Making sure that all orders are planned and that customer is informed about the latest state.
• Identify problems with collections or deliveries and then following up on them with the carrier;
• Providing ah-hoc information to the customer;
• Monitoring the client's KPIs, all inquiries, complaints, client data, and client agreements in the information system;
• Ensuring the creation and organization of client files regarding the agreements made and agreed upon.

WHERE WILL YOU WORK?

Your workplace is in Nijmegen, where we have the Control Tower for CEVA Benelux! There, you will become part of the Customer Service team, consisting of 4 direct colleagues and 40 indirect colleagues. Together, you ensure that shipments are delivered in time and that the customer is satisfied. You do this within a driven and professional atmosphere, where there is plenty of room for fun and connection! You report to the Contract Supervisor, and your working hours vary between 08:00 and 18:00.

WHAT ARE WE LOOKING FOR?

With your entrepreneurial attitude and communication skills, there is no problem that cannot be solved! A solid customer relationship and taking your team to the next level are top priorities for you. Thanks to your flexibility and stress resistance, you strive for success every day. You are driven, and your proactive work attitude ensures that you make a difference for the customer and your colleagues every day. In addition, you bring the following knowledge and experience:

• At least a completed MBO education, preferably in the field of Transport/Logistics;
• At least 2 years of experience in a similar commercial position (preferably in logistics services);
• Knowledge of transport and automated information systems;
• Excellent command of the Dutch and English languages, both spoken and written;
• Proficient with Microsoft Office.

WHAT DO WE OFFER YOU?

At CEVA Logistics, there are plenty of opportunities to get the best out of yourself and your career. In addition to a dynamic environment in which we achieve our goals together at a high pace and in a results-oriented manner, we offer a position with room for fun and connection. This role can be the first step of a broad career path within our organization. The possibilities to follow your own path are endless!

In addition, we offer you the following:

• A gross monthly salary between € 2.868 and € 3.822 plus 8% holiday pay (classification depending on, among other things, your work experience and level of education);
• A one-year contract with the prospect of permanent employment;
• 25 vacation days, 5 ADV days and the possibility to (sell) buy extra leave;
• Profit sharing of max. 3% for positive company results;
• Travel allowance from 10.0 km home-work distance;
• Possibilities to working from home (negotiable with your manager);
• Possibilities to participate at our CEVAfit program; and
• Possibilities to develop yourself with all kind of tools from our CEVA Academy.