Customer Service Representative

World Courier Holland B.V.; Hoofddorp; Sur place; EUR 38 000 - 56 000; Plein temps

Résumé du poste

World Courier Holland B.V., part of Cencora, seeks an operations support specialist to deliver proactive customer care across accounts, process orders, and resolve standard issues to keep shipments running smoothly.

The role requires strong English and Dutch, 2+ years in logistics/CS, and on-site work with potential hybrid transition. Excel, CRM/TMS experience, and teamwork are valued. Two-shift coverage is offered from 7:30 AM–4:00 PM and 9:30 AM–6:00 PM.

Qualifications

• High School Diploma or equivalent is required.
• Minimum 2 years in operations support, logistics, customer service, or related field.
• Excellent English skills, written and spoken; Dutch proficiency is a must.

Responsabilités

• Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity.
• Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment.
• Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery.
• Coordinates with internal and external parties to address special orders and fulfillment-related needs.
• Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility.
• Escalates non-standard issues and recurring service gaps to drive timely resolution and continuous improvement.
• Maintain accurate and up-to-date operational and customer information across systems for effective handovers.

Connaissances

Advanced English

Dutch language

Microsoft Excel

CRM / TMS

Customer service orientation

Communication skills

Organizational skills

Formation

High School Diploma/GED

Outils

CRM systems

Salesforce

Transport Management Systems (TMS)

Microsoft Excel

Description du poste

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose.

If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

This role is in support of Cencora's global logistics and storage services marketed through our World Courier business.

Responsibilities

• Delivers proactive and responsive support for assigned customer accounts to maintain service coverage and continuity
• Processes routine customer orders, inquiries, and service requests through approved channels to support accurate and timely fulfillment
• Resolves standard issues related to order status, backorders, pricing adjustments, and shipment exceptions to minimize disruption to service delivery
• Coordinates with internal and external parties, as needed, to address special orders, product availability questions, and fulfillment‑related needs
• Maintains accurate customer, order, and open issue records to support reliable transaction processing and service visibility
• Escalates non‑standard issues and recurring service gaps to appropriate parties to support timely resolution and continuous improvement in service operations
• Maintain accurate and up‑to‑date operational and customer information across systems ensuring effective handovers and business continuity

Requirements

• High School Diploma/GED or equivalent experience required
• Minimum 2 years of experience in operations support, logistics, customer service, business operations, administrative roles, or a related field
• Advanced English language skills – must have, both written and spoken, as the role involves regular communication with customers, colleagues and partners
• Dutch language: Native or professional working proficiency - must have
• Willingness and ability to work 100% on‑site during the first months, with the possibility of transitioning to a hybrid working model afterwards
• Flexibility and availability to work Monday to Friday in two shifts: 7:30 AM–4:00 PM and 9:30 AM–6:00 PM
• Good working knowledge of Microsoft Excel and confidence working with data, reports and operational information
• Previous experience working with CRM and/or Transport Management Systems (TMS); experience with platforms such as Salesforce is considered an advantage
• Strong customer orientation and communication skills, with the ability to understand customer needs, manage expectations and provide effective solutions
• Excellent organizational and prioritization skills, with the ability to manage multiple shipments, requests and changing priorities in a fast-paced operational environment
• Strong problem‑solving skills and attention to detail, with the ability to react quickly to unexpected situations and make sound operational decisions
• A collaborative and proactive mindset, with the ability to work effectively with international teams, suppliers, transport partners and customers.
• Ability to remain calm and solution‑focused under pressure, particularly when managing urgent shipments, delays or operational issues

What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies: World Courier Holland B.V.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodations requests will not be returned Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere.