Employee customer service X 5

Alloga (Nederland) B.V.; Veghel; On-site; EUR 34,000 - 43,000; Full time

Benefits offered by this job

8% holiday pay

25 days leave

Good pension

Learning and development opportunities

Job summary

Alloga (Nederland) B.V. is looking for Customer Service Employees to manage daily operations for pharmaceutical customers, including order entry and inventory management. You will coordinate national and international shipments, handle complaints, and work with warehouse, transport planning and quality teams to ensure high standards of service.

The role requires English proficiency; Dutch is a plus. Full-time and part-time positions are available.

Qualifications

• MBO+ or HBO level in a business subject or equivalent experience.
• Good command of English; Dutch is preferable but not required.
• Excellent communication and customer service mindset.
• Able to work under pressure and in teams.
• Experience with WMS/ERP systems is preferred.
• Proactive problem solving and order processing focus.

Responsibilities

• Manage daily operations for pharmaceutical customers including order entry.
• Process daily order flow, inventory management, invoicing and reporting to customers.
• Handle complaints and irregularities and coordinate shipments nationally and internationally.
• Collaborate with internal teams such as warehouse, transport planning and quality.
• Ensure compliance with procedures focusing on quality, cost and efficiency.

Skills

Customer focus

MS Office

English proficiency

Dutch language

People management

Team player

Adaptability under pressure

Education

MBO+/HBO level

Tools

WMS/ERP systems

Job description

Job Details

We are looking for 3 Employee customer service - we have 1 FTE and 2 part time positions available.

Responsibilities

as a Customer Service Employee, you will be managing the daily operations for our pharmaceutical customers. Tasks include processing of the daily order flow through order entry, managing the incoming goods inventory management invoicing reporting to customers guiding and handling complaints and irregularities coordinating both national and international shipments, complying with agreed procedures and monitoring compliance with these procedures on behalf of client(s), while specifically taking into account quality, efficiency, costs, environment, product characteristics, batches/lot numbers, and quantities. In the process you are directly in contact with both the customers as our internal departments such as warehouse, transport planning, and quality.

Requirements

• Candidate - full time Minimum MBO+ / HBO level in a business-related subject or comparable business experience
• Good level of English Dutch it is preferable, but not a hard requirement
• Customer focused and service-minded with outstanding communication skills
• Adaptable and able to work under pressure
• Good people manager Be able to push back to customers/transporters
• Capable of working in a team
• Good practice in MS office.
• Experience with WMS/ERP systems it is preferable
• Candidate - part-time Minimum MBO+ level of education
• Experience in a role in Customer Service and/or logistics is a pré
• Good level of English Professional working proficiency in Dutch
• Accurate worker Works well individually
• Good practice in MS office.
• Experience with WMS/ERP systemsit is preferable .

Salary and Benefits

A start salary between €3034 and €3840 gross monthly based on 40 hours

During start-up, we expect the candidate to work fully from the office

• 8% holiday pay
• 25 days of leave
• A good pension
• Plenty of challenges and opportunities to learn and to develop yourself

What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time Affiliated Companies

Affiliated Companies: Alloga (Nederland) B.V.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We're a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.