Customer Service Representative

Abroad Experience International Recruitment; Amsterdam; Hybrid; EUR 28,000 - 37,000; Full time

Benefits offered by this job

Hybrid setup

30 paid holidays per year

Premium-free pension

Online trainings that contribute to你的体

Job summary

A global bank located in Amsterdam's financial district is seeking a Polish and/or Czech speaking customer support specialist. You will handle customer inquiries about investment products, show empathy, and provide solutions while adopting a compliant approach to regulations.

The role offers a hybrid setup in Amsterdam, with a salary of €2,900 per month plus a 5.5% guaranteed bonus and opportunities for growth in the financial sector.

Qualifications

• Minimum HBO level or equivalent ability.
• Fluent in Polish and/or Czech.
• Interest or background in finance and investing.

Responsibilities

• Provide customer support to inquiries regarding investment products.
• Demonstrate empathy and think in solutions to customer questions.
• Engage in phone conversations and ensure customer satisfaction with services.
• Learn about the company's products and comply with regulations.

Skills

Polish language

Czech language

Dutch language

Education

HBO level

Job description

Our client is a global investment bank located in Amsterdam's financial district.

Responsibilities/Tasks

This role is ideal for a motivated professional looking to gain valuable experience and grow within the financial industry. As a Polish AND/OR Czech speaking customer support specialist at a global bank in the financial district of Amsterdam, you will ensure that customer inquiries are answered quickly and efficiently. You will gain extensive knowledge about investment products. We are looking for someone who is good at demonstrating empathy towards customers and thinking in solutions. Additionally, you should be enthusiastic in phone-conversations and make sure customers are happy with the provided services. It is important for you are willing to learn about the company's products and comply with its regulations.

This team has one mission: to provide excellent customer service regarding investment products.

Requirements

• Minimum hbo level or equivalent ability
• You speak fluent Polish AND/OR Czech
• Dutch is an advantage
• You have a background or strong interest in finance and investing
• Eager to learn, ambitious
• You are a motivated and enthusiastic employee

What’s in it for you:

• A chance to grow your skills in the financial sector
• Modern office in Amsterdam’s financial district
• A salary of €2,900 per month plus 5,5% guaranteed bonus
• Hybrid setup
• 30 paid holidays per year
• A premium-free pension
• Various online trainings that contribute to your personal development
• Growth opportunities
• Working in a friendly team with Friday drinks