Customer Service Quality & Projects Manager (m/f/d)

Redcare Pharmacy; Sevenum; On-site; EUR 33,480 - 39,060; Full time

Benefits offered by this job

Travel Allowance

28 vacation days

Company Pension Plan

Employee Discounts

Development opportunities

Team events

Fitness room access

Mental health support

Job summary

Redcare Pharmacy, located in Sevenum, is seeking a Customer Service Quality & Projects Manager (m/f/d). This full-time role focuses on monitoring KPIs, managing projects, and optimizing processes for service excellence.

The ideal candidate will possess a university degree, extensive experience in Customer Success, and strong skills in KPI-driven project management. Excellent command of English and/or German is essential.

Offering a compensation of EUR 3,000 - EUR 3,500 monthly, along with various benefits including travel allowance and vacation bonuses.

Qualifications

• At least 5 years of relevant professional experience, ideally in Customer Success.
• Strong experience with KPI analysis and reporting.

Responsibilities

• Monitor, analyze, and report on KPIs to ensure operational efficiency.
• Plan and manage projects, driving performance and quality improvements.
• Enhance documentation processes and manage external partners.

Skills

KPI-driven project management

Microsoft Excel

Microsoft PowerPoint

CRM systems

Data-driven mindset

English proficiency

German proficiency

Education

University degree

Job description

Customer Service Quality & Projects Manager (m/f/d)

• Full-time
• Compensation: EUR 3,000 - EUR 3,500 monthly

* This position is based on a Dutch employment contract. The stated salary range reflects Dutch compensation structures and forms part of an attractive overall package that includes additional benefits.

For our location in Sevenum, we are looking for a Customer Service Quality & Projects Manager to join us at the earliest possible date.

About the Role

You are responsible for monitoring and analyzing KPIs, managing projects, and continuously optimizing processes and documentation to ensure efficient and transparent operations. In close collaboration with stakeholders and external partners, you drive performance improvements, maintain quality standards, and implement measures to enhance overall efficiency and service excellence.

Your Tasks

• Responsibility for monitoring, analyzing, and reporting relevant data and KPIs to ensure transparent and efficient operations.
• Planning, setting up, and managing projects, including coordinating initiatives and tracking results.
• Analyzing, optimizing, and continuously improving existing processes to create sustainable and efficient workflows.
• Ensuring and continuously enhancing structured and transparent documentation processes, including reporting.
• Managing and developing external partners, including performance management, regular reviews, and ensuring defined quality and service levels.
• Collaborating closely with relevant stakeholders to identify optimization opportunities and implement measures to improve quality and efficiency—particularly in the context of working with external partners.

About You

• Successfully completed university degree (mandatory).
• At least 5 years of relevant professional experience, ideally in the field of Customer Success (CS).
• Experience in KPI-driven project management.
• Very good knowledge of Microsoft Excel and PowerPoint.
• Hands‑on experience working with CRM systems.
• Strong data‑driven mindset and confidence in working with KPIs and data‑based analyses.
• Business fluent in English and/or German, both written and spoken.

Benefits

• Travel Allowance: supporting daily commute.
• Vacation: 28 vacation days and an annual vacation bonus (8% of your annual gross salary).
• Company Pension Plan: contribution‑free company pension plan.
• Employee Discounts: discounted employee sales on‑site and 10% discount on online selection.
• Development: internal and external training programs.
• Redcare Events: team events and celebrations.
• Sports: fitness room, relaxation room, table tennis, foosball.
• Mental health: quick professional help from psychologists provided free of charge.

Job Location

Sevenum, Netherlands.