Customer Relations and Sales Ambassador German – CHO EDGE Amsterdam | 32-40h

Rituals (B Corp™); Amsterdam; Hybrid; EUR 28,000 - 40,000; Full time

Benefits offered by this job

20% product discount

Museum access (Rijksmuseum)

MacBook Pro

27 holidays per year

Training & workshops

Company activities

Snacks and coffee

Job summary

Rituals is seeking a Customer Relations & Sales Ambassador in Amsterdam. You will be the calm, confident voice behind the screen and on the phone, turning questions into solutions and “just browsing” into “add to basket.” You’ll support customers via email, phone and social media, recommending the right Rituals product for their moment.

You’ll work with a hybrid model at The Edge West, Sloterdijk, Amsterdam, with at least 50% time in the office.

Qualifications

• German (native) and English (C1–C2) written and spoken professionally.
• Experience delivering customer-focused service without scripts.
• Ability to spot upsell opportunities and match customer needs.

Responsibilities

• Be the go-to contact for German- and English-speaking customers: questions, concerns, compliments and order issues.
• Deliver personal and engaging service (no copy-paste replies or scripts).
• Spot sales opportunities and recommend products that match customer needs.
• Monitor quality and productivity with targets and KPIs while staying authentic.
• Focus on solutions and ensure customers feel heard throughout.
• Bring Rituals brand to life through service and help customers enjoy meaningful moments.

Skills

German (native)

English (C1–C2)

Customer service

Communication

Education

MBO/HBO or college degree

Job description

Keeping the customer at the heart of everything we do. Our passionate and driven Customer Relations team is committed to creating innovative and delightful experiences, on top of our award-winning customer-centric foundation.

Share your talents

In this role, you’re the calm, confident voice behind the screen and on the phone. As our Customer Relations & Sales Ambassador, you’ll turn questions into solutions, challenges into positive experiences, and “just browsing” into “add to basket”, without sounding like a bot.

You’ll support customers via email, phone and social media, while spotting opportunities to recommend the right Rituals product for their moment (because yes, that hand soap might actually change someone’s day).

What You’ll Do

• Be thego-to contactfor our German- and English-speaking customers: questions, concerns, compliments and order issues.
• Deliverpersonal and engaging service (no copy-paste replies, no corporate scripts).
• Spot sales opportunitiesnaturally and recommend products that truly match the customer’s needs.
• Keep an eye onquality and productivity, working with targets and KPIs while staying authentically you.
• Think in solutions, not problems and make sure customers feel genuinely heard along the way.
• Bring the Rituals brand to life through your service and help customers turn everyday routines into more meaningful moments.

Bring all of you

"High on energy, low on ego and with a little bit of humor." You like finding smart, practical solutions and you don’t settle for standard answers. You’re customer-focused, listen first, ask the right questions and make sure people feel understood. And when things get busy? That's when you're at your best.

Plus, You Have

• Availability for at least 24 hours/week(32, 36 or 40 hours are also possible).
• Full flexibility: available7 days/week, comfortable working different shifts andweekends (around 1.5 weekends per month).
• German (native level) andEnglish (C1–C2 level) skills -written and spoken at a professional level.
• MBO or HBO level(secondary/higher vocational education) or a completed college degree.
• A strong customer-first mindset: you naturally go the extra mile, keep it personal and focus on resolution and results.
• Strong communication skills: clear, friendly, professional and empathetic, even when it gets busy.
• A solution-oriented approach: you don’t just explain policies, you help find the best way forward.

Great Extras

• Experience in customer service, hospitality, retail or sales.
• Interest in premium retail, wellness, beauty or lifestyle brands. You don’t have to be a Rituals expert yet, we’ll help you get there!

Shifts

Monday – Friday

• 08:00 – 16:30
• 08:45 – 17:15
• 10:00 – 18:30
• 12:30 – 21:00

We work with different shifts.

Saturday – Sunday

• 10:00 – 18:30

You’ll receive extra pay for working on these days: Sundays +50% and bank holidays +100%

Onboarding

You’ll start with a full-time, inspiring 1-week training program at the office. After that, you’ll follow a 13–15 week on-the-job onboarding program to build your confidence, skills and product knowledge.

Location & Working Conditions

This role is based at The Edge West in Sloterdijk, Amsterdam, just a short walk from the Sloterdijk station. We offer a hybrid working model: you’ll work at least 50% of your time from the office, with the remaining time from home. Because of this setup, fully remote working isn’t possible for this position.

What’s in it for you

• 20% discount on Rituals products
• Discount on your OneFit or ClassPass subscription
• Unlimited access to the Rijksmuseum
• AMacBook Pro
• 27 holidays per year (based on 40 hours)
• Training sessions and workshops to support your growth
• Company activities: from the Amsterdam Marathon to festivities and online meditation classes
• Fresh fruit, free snacks and plenty of coffee(yes, plenty)

Benefits of working at Rituals

• Unique opportunities for personal and professional growth
• Staff discount on Rituals products
• Attractive bonus
• Flexible working hours tailored to your personal rhythm
• Company & team events