Customer Project & Support Engineer (m/f)

Group2000; Netherlands; Hybrid; EUR 78,000 - 104,000; Full time

Benefits offered by this job

Live in Curaçao

International travel

Remote work options

Job summary

Group 2000, based in Curaçao, is seeking a driven Customer Project & Support Engineer who thrives at the intersection of technology, customer impact and adventure. You will deploy solutions on-premise and in the cloud, ensure flawless performance in diverse customer environments, and act as the trusted technical advisor.

You will handle installations, integrations, health checks, troubleshooting, and maintenance while collaborating with product teams and customers worldwide.

Qualifications

• Bachelor’s or Master’s degree in IT or related field.
• Experience in system engineering, implementation, and/or technical support.
• Strong Linux knowledge (Red Hat/RHEL).
• Familiarity with automation tools such as Ansible.
• Knowledge of PostgreSQL and Cassandra.
• Willingness to travel internationally and join standby/on-call rotations.

Responsibilities

• Install, configure, and implement our solutions (on-premise & cloud).
• Integrate systems within complex customer environments.
• Troubleshoot incidents and provide 2nd/ 3rd line support.
• Support deployments, updates, and changes (maintenance & upgrades).
• Perform health checks and preventive maintenance.
• Work on customer projects and support tickets.
• Document solutions and contribute to automation and process improvements.
• Collaborate with customers and internal teams (Product Development).
• Act as a trusted technical advisor to clients.

Skills

Linux

Ansible

Networking

English

Dutch

Education

Bachelor’s or Master’s degree in IT

Tools

PostgreSQL

Cassandra

Job description

Build cutting-edge tech. Live the island life.

Ready to take your career to the next level – while living in paradise?

Group 2000 is expanding to Curaçao and is looking for a driven Customer Project & Support Engineer who thrives at the intersection of technology, customer impact and adventure.

As a global leader in intelligent security and lawful compliance solutions, we support law enforcement agencies, telecom providers, and governments in over 35 countries worldwide. Now, you can be part of building our next chapter – right from the Caribbean.

In this dynamic position, you combine project engineering and technical support into one impactful role. You don’t just deploy our solutions – you make sure they perform flawlessly in real-world environments.

You are the go-to technical expert, trusted advisor, and problem-solver for our customers.

What you’ll do

• Install, configure, and implement our solutions (on-premise & cloud);
• Integrate systems within complex customer environments;
• Troubleshoot incidents and provide 2nd/ 3rd line support;
• Support deployments, updates, and changes (including maintenance & upgrades);
• Perform health checks and preventive maintenance;
• Work on both customer projects and support tickets – no day is the same;
• Document solutions and contribute to automation and process improvements;
• Collaborate closely with customers and internal teams (e.g. Product Development);
• Act as a trusted technical advisor to our clients.

What you bring

• Bachelor’s or Master’s degree (HBO/WO), preferable in (Technical) IT;
• Experience in system engineering, implementation, and/or technical support;
• Strong Linux knowledge (preferably Red Hat/ RHEL);
• Experience with automation tools (e.g. Ansible);
• Knowledge of databases (PostgreSQL and/or Cassandra);
• Understanding of networking, security, and system integrations;
• Analytical mindset with strong problem-solving skills;
• Customer-focused and strong communicator (Dutch & English);
• Willingness to travel internationally and join standby/on-call rotations.

Nice to have

• Experience with scripting or programming (e.g. Java);
• Affinity with telecom and networking (IP, SIP, 4G/5G).

Integrity & Reliability

Before employment, you will need to provide Group 2000 with a Certificate of Conduct (VOG). A personal screening can also be a part of the job application.

What we offer

• A unique opportunity to live and work in Curaçao;
• A challenging role in a high-tech, international environment;
• The perfect mix of project work and support;
• Variety: remote work and on-site at customer locations;
• Work on complex, high-impact solutions in telecom and security;
• Plenty of room for initiative, growth, and technical development.

Why Group 2000?

At Group 2000, you don’t just build technology – you build impact.

You’ll play a key role in our customers’ success and in shaping our brand-new Curaçao office.

This is more than a job. It’s your next adventure.

Ready to elevate your career with an ocean view?