Customer Installation & Service Manager_Netherlands W/M

Air Liquide NL; Eindhoven; On-site; EUR 90,000 - 120,000; Full time

Job summary

Air Liquide NL in Eindhoven is seeking a Customer Installation & Service Manager to lead CI & S operations across the Netherlands. You will oversee EIM CI&S PMs, technicians, and team leaders, ensuring safe, compliant, reliable services and effective project handovers.

You will coordinate with engineering, asset and sales teams, manage contracts and resources, and drive continuous improvement while upholding safety, IMS, and ISO standards. Travel to customer sites will be required.

Qualifications

• Academic or professional Master / Bachelor in Electromechanics, Chemical or equivalent.
• Strong knowledge of engineering & project methodologies & maintenance activities.
• Technical understanding of gas physical and production processes.
• Strong understanding of Safety procedures.
• Willingness to travel.
• Promoting and supporting Safety, Health and environment protection.
• Encourages questioning of established ideas and practices.
• Team player and leadership abilities.

Responsibilities

• Ensure safe, compliant, and reliable CI & Services operations.
• Manage EIM CI&S PMs, technicians (Bulk/On Site), and team leader.
• Manage contractors for legal, safety, IMS, and ISO compliance.
• Monitor projects from opportunity to handover (timing, budget, scope).
• Interface with central/local stakeholders (Engineering, Asset, Sales).
• Secure resources for projects and maintenance.
• Represent company to customers and authorities.
• Optimize efficiency, consistency, cost allocation, and customer satisfaction.
• Enforce environmental laws and ISO standards with a proactive mindset.

Skills

Team Leadership

Project methodologies

Maintenance activities

Safety procedures

Willingness to travel

Continuous improvement

Team coordination

Education

Master / Bachelor in Electromechanics, Chemical or equivalent

Job description

Act as Facility Manager for all CI in perimeter.

Customer Installation & Service Manager_Netherlands W/M

• Netherlands, Eindhoven
• Zaventem HQ - On-site industrial - EIM Engineering
• Full time

How will you CONTRIBUTE and GROW?

• Ensure safe, compliant, and reliable CI & Services operations.
• Manage EIM CI&S PMs, technicians (Bulk/On Site), and team leader.
• Manage contractors for legal, safety, IMS, and ISO compliance.
• Monitor standard/non-complex customer projects from opportunity to handover (timing, budget, scope).
• Interface with central/local stakeholders (Engineering, Asset, Sales).
• Secure qualified internal/external resources for projects and maintenance.
• Represent company to customers and authorities.
• Optimize efficiency, consistency, cost allocation, and customer satisfaction.
• Enforce environmental laws and ISO standards with a proactive mindset.

Team Management & Support

• Supporting local project leaders in technical offer preparation, project development, implementation, and customer visits, while ensuring compliance with AL standards and execution approvals.
• Assisting field services technicians in daily tasks and ensuring proper resources are allocated to execute projects safely.

Processes & conformity

• Ensure full compliance with standard project and maintenance procedures, documentation requirements, IMS, KPIs, and regulatory standards.
• Manage crisis situations, resource allocation, subcontracting policies, maintenance budgets, and stakeholder communications to ensure safe, high-quality operations.

Training & competenties

• Ensure employees are properly trained, qualified, and that their competency development and global training requirements are systematically managed.

Safety & quality

• Performing and supporting internal & external audits of contractors & suppliers in collaboration with the adequate stakeholder such as e.g. procurement, central teams.
• Ensuring that procedures and tools are up to date and well known within the team.

Performance & Objectives:

• Analyze operational indicators, ensure continuous on-site reliability and coverage, set objectives, and share regional best practices

Continuous Improvement

• Participation in working groups for further development, particularly in the area of EIM

Are you a MATCH?

• Academic or professional Master /bachelor, Electromechanics, Chemical or equivalent
  Understanding of procedures and regulatory for new and existing industrial installations
• Strong knowledge of engineering & projects methodologies & maintenance activities
• Technical understanding of gas physical and production processes
• Strong understanding of Safety procedures
• willingness to travel
• Promoting and supporting actions towards Safety, Health and environment protection
• Encourages questioning of established ideas and practices and ask why regularly
• Striving for continuous improvement
• Team player & leadership.