Customer-Focused Sales Associate - VIBE & Merch Pro

Urban Outfitters Europe; Utrecht; On-site; EUR 12,000 - 21,000; Full time

Job summary

Urban Outfitters Europe is seeking a store associate at our Utrecht location to deliver a friendly customer experience and uphold the VIBE store environment. You will engage customers, reflect mystery shop standards, and support store operations.

The role emphasizes teamwork, communication, and adherence to company guidelines, with opportunities to train peers and contribute to a positive shop atmosphere.

Qualifications

• Retail experience preferred.
• Strong communication skills.
• Awareness of Urban Outfitters brand.

Responsibilities

• Deliver a positive, friendly customer experience through conversation and service.
• Enhance the brand experience during peak hours by focusing on customers.
• Maintain store standards and reflect the company’s mystery shop guidelines.
• Be a positive role model to peers and uphold company standards.
• Assist in training and development of peers.

Skills

Customer service

Communication

Teamwork

Job description

Urban Outfitters Europe is seeking a store associate at our Utrecht location to deliver a friendly customer experience and uphold the VIBE store environment. You will engage customers, reflect mystery shop standards, and support store operations.

The role emphasizes teamwork, communication, and adherence to company guidelines, with opportunities to train peers and contribute to a positive shop atmosphere.