Customer Experience Lead - Retail Front End

The TJX Companies, Inc.; Netherlands; On-site; EUR 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

Life insurance

Paid holidays/vacation/sick

Scholarship program

Job summary

The TJX Companies, Inc. is seeking a front-end supervisor to oversee Associates at the store front, promoting an excellent customer experience and loyalty program participation.

You will lead by example, ensure a clean, organized store, and train others in front-end principles while maintaining adherence to labor laws and store policies. You will manage POS coverage, respond to customer concerns, and collaborate with management to set priorities and drive shrink-reduction initiatives, all while

Qualifications

• 1 year retail and 6 months of leadership experience.

Responsibilities

• Promote an excellent customer experience by supervising front-of-store Associates.
• Lead by example and maintain a clean, organized store.
• Train and mentor Associates on front-end principles and loyalty programs.
• Assign registers, coordinate breaks, and ensure proper POS coverage.
• Address customer concerns promptly and uphold safety and shrink reduction goals.
• Communicate priorities clearly with management and staff.
• Ensure adherence to labor laws, policies, and procedures.

Skills

Leadership

Retail experience

Merchandising

Communication

Training/mentoring

Team player

Multi-tasking

Job description

The TJX Companies, Inc. is seeking a front-end supervisor to oversee Associates at the store front, promoting an excellent customer experience and loyalty program participation.

You will lead by example, ensure a clean, organized store, and train others in front-end principles while maintaining adherence to labor laws and store policies. You will manage POS coverage, respond to customer concerns, and collaborate with management to set priorities and drive shrink-reduction initiatives, all while