Customer Experience Agent France

Mr Marvis; Amsterdam; Híbrido; EUR 36.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly bonus

25 vacation days

Pension scheme

Mobility allowance

Lunch provided

MR MARVIS employee discount

Wellbeing budget

OpenUp coaching access

Personal development

Hybrid office with office days

Team events

Descripción de la vacante

MR MARVIS, an Amsterdam-based menswear brand, seeks a Customer Experience Specialist to be the voice of the French customers. Join our Amsterdam HQ to deliver premium service across email, phone, chat, and social channels, while elevating the overall brand experience from discovery to post-purchase moments.

You will identify trends, propose improvements to the journey, and delight customers with personalized touches.

Formación

• Fluent in French and English, both written and spoken.
• Clear, thoughtful communication with empathy and problem-solving ability.
• Solutions-oriented mindset.
• Availability for at least 32 hours per week, including one weekend day.

Responsabilidades

• Provide premium support across email, phone, chat, and social media.
• Be the voice of the French customer by identifying trends and proposing improvements to the customer journey.
• Elevate pre- and post-purchase touchpoints to ensure a memorable MR MARVIS experience.
• Proactively surprise and delight customers with personalized gestures like handwritten notes, videos, and small gifts.
• Manage daily administrative tasks including returns and responding to online reviews; track performance metrics and share feedback.

Conocimientos

French language

English language

Communication skills

Empathy

Problem solving

Descripción del empleo

Be the voice of MR MARVIS for our French customers. Join our Amsterdam HQ as a Customer Experience Specialist to deliver premium, thoughtful service that turns everyday interactions into memorable brand experiences.

You will handle inquiries with care to make every customer feel heard, from discovery to long after delivery. Beyond closing tickets, you’ll bring a human touch to e-commerce, surprise our customers, and share insights to continually elevate the brand experience.

About MR MARVIS

MR MARVIS is an Amsterdam-based menswear brand, dedicated to creating the perfect shorts, trousers and tops. As a Certified B Corporation, we’re proud to be part of a community of companies working together for change, and taking part in collective action to advocate for a shared goal of a global economy that benefits people and the planet.

What started in 2016 with three founders has now grown into a team of 300+ people representing 40+ nationalities. Having established a strong online presence across Europe, we’re now growing our international retail network. Today, you’ll find us in cities such as Amsterdam, Berlin, Paris and London.

We make slow fashion, with timeless design and craftsmanship at the centre. We are dedicated to doing better every day, creating value for our team, our suppliers, our customers, and everyone who interacts with our business.

What You'll Do

Customer Support & Engagement

• Provide premium support and answer inquiries across email, phone, chat, and social media.
• Act as the voice of the French customer by identifying trends and pitching ideas to improve the customer journey.

Creative Customer Delight

• Elevate pre- and post-purchase touchpoints to ensure the MR MARVIS experience is unforgettable.
• Proactively surprise and delight customers through personalized gestures like handwritten notes, custom videos, and small gifts.

Operations & Feedback

• Manage daily administrative tasks smoothly, including processing returns and responding to online reviews.
• Track your own performance metrics and share valuable customer feedback with the wider business.

Essential

What you’ll bring

• Highly proficient in both spoken and written French and English.
• Clear, thoughtful communication skills with a natural ability to empathize and solve problems quickly.
• A practical, solutions-oriented mindset.
• Availability for at least 32 hours, including a minimum of one day per weekend per week.

Nice to have

• Previous experience in a customer-facing environment (such as customer service, premium retail, sales, or hospitality).

What You'll Get

• Monthly bonus up to 10% of your salary;
• 25 vacation days on a full-time basis;
• A pension scheme, because later is also important;
• Mobility allowance in case you live outside of Amsterdam;
• All equipment needed to set you up for success;
• Daily free & fresh lunch served at the office;
• 20% discount on the entire MR MARVIS collection;
• Monthly "Wellbeing budget for Swapfiets, Treatwell, or several gyms. Want to invest your budget? You can, via Peaks!
• Free unlimited access to OpenUp (coaching/psychologists platform) as well as Meditation Moments (meditation App);
• Personal development opportunities to help you grow and excel in your role;
• Hybrid working with an inspiring office (balancing home focus time with 60% of your week spent together in person);
• Join a B-corp and make a real impact;
• Working in a fun, international team at a fast growing scale-up;
• Amazing team events and weekly Friday drinks with your colleagues.

MR MARVIS is an equal opportunity employer. We are committed to nurturing an inclusive environment for all current and potential employees. A diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at MR MARVIS.