Customer Delight Talent Pool

Bloom & Wild; Amsterdam; Híbrido; EUR 32 000 - 46 000; Tempo integral

Resumo da oferta

Bloom & Wild is seeking a Customer Delight professional to support our customers across Dutch, English and other languages. You will work as part of a dynamic team, helping with orders, deliveries and add-ons while maintaining a friendly, proactive attitude.

The role offers hybrid work across Amsterdam, London and remote options in Germany, with 24-40 hour patterns. Fluency in Dutch and English is essential, German and Danish are a plus, and prior customer service experience is valued.

Qualificações

• Fluent Dutch and English; German and Danish speakers also welcome.
• Background in a customer-focused role is a plus.
• Experience supporting customers across multiple channels (phone, email, chat).

Responsabilidades

• Provide friendly, proactive customer support across channels.
• Help customers with orders, deliveries and add-ons, aiming to delight at every touchpoint.
• Collaborate with the Customer Delight team to improve processes and answer queries quickly.

Conhecimentos

Dutch

English

German

Danish

Formação académica

MBO/HBO/WO

Descrição da oferta de emprego

Do you have a friendly personality and like to make people happy?

Are you proactive and a creative problem solver?

Do you love being part of a dynamic team?

Do you have some experience supporting customers across a variety of channels?

While our Flowers team looks after our beautiful bouquets, our Customer Delight team takes care of our wonderful customers. We work around the clock to support and delight our customers at every turn - ensuring no question goes unanswered, and always looking for ways to improve our customer experience.

We’re always keen to speak with anyone who is passionate about great customer service and is looking to develop their skills in this area. If you are a fluent Dutch and English speaker (German and Danish speakers also needed!), with a little bit of experience in a customer-focused role, we hire throughout the year and are able to offer hybrid, flexible (24-40 hour) working patterns across Monday - Sunday. We have offices in Amsterdam and London, and are also able to offer remote working in Germany.

More About Us

bloomon is turning the flower industry on its head – for the better. How? By disrupting the traditional supply chain! We skip the auction and wholesale, to shorten the journey for our flowers. And we harness technology, brand and innovation to deliver gifts and subscriptions that delight our customers across Europe.

We launched in Amsterdam in 2014, and in 2021 joined forces with Bloom & Wild, the UK's fastest growing ecommerce company (according to the Financial Times). Our group is backed by top tier investors and is now home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte. Together, we’ve delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.

Our vision is to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.

We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ – committed to making long-term positive change for our community, and the world around us.

Creating a kind and caring workplace where everyone feels they belong is hugely important to us. We actively welcome all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly, so we can learn from our differences.

This is how a day of caring wildly looks like at bloomon Customer Delight

• Grab a coffee (and some fruits) before you start the day
• Ready to work. You are on the phone this morning, making sure to help our customers and finding quick solutions that bring a smile to their faces.
• Mini-break. Time to enjoy some fresh air and sun on our roof terrace. You also take a look at this weeks flower collection while walking outside (our office is always filled with this weeks bouquets)
• Back to work. It is quiet on the phone so you can turn to whatsapp, helping our and answering questions about flowers, deliveries and add-ons.
• Lunchtime. Mmmh, that smells good. Enjoy some nice sandwiches, salads or soup together with your colleagues.
• Now it is time for you to work on emails and webcare. Flexibility is key here as you are switching between the email and phone channel this afternoon.
• Time for an afternoon coffee!
• Now your team lead has planned a quality evaluation with you. Together you are reviewing your performance as well as some emails and calls together. You are getting some valuable feedback on how to improve your productivity and how to handle difficult phone conversations.
• End of your shift. You are waving goodbye to the evening crew who just arrived and will take care of the deliveries tonight

Sun, water, flower food…What you need to make us flourish

• MBO/HBO/WO
• Available for 40 hours a week
• Strong communication and writing skills in Dutch/German/Danish (native) as well as a confident level of English as this is our company language
• A background in a customer service-oriented position is a plus
• Comfortable reaching out to and advising customers
• A solution-oriented and friendly attitude as well as a kind nature
• Proactive and definite ‘can do’ attitude

Good to know

• Working hours for this role will be with shifts between 09:00 and 22:30 Monday-Sunday and may change when required to match the business needs. This also includes bank holidays
• We expect you to work at least one evening shift per week and 1-2 weekends per month
• Flexibility is required for this position

These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully.

Belonging at Bloom & Wild Group

We know that we learn through our differences, and building a diverse team has always been central to creating the best