CRM Intern

NextEnergy; Utrecht; On-site; EUR 7,616 - 9,123; Full time

Benefits offered by this job

Internship allowance of €750 per month

Flexible working hours

25 vacation days (full-time basis)

Free lunch at the office

Monthly drinks and team events

Travel reimbursement (>10 km)

Job summary

NextEnergy in Utrecht is seeking a proactive CRM Intern excited to shape the future of energy. You will assist in enhancing customer engagement through smart marketing automation and communication.

Your role includes creating customer communications, optimizing CRM email flows, and supporting customer feedback processes. This is a unique opportunity to contribute to customer-focused campaigns within a dynamic scale-up.

Qualifications

• You are enrolled in a relevant HBO or university programme.
• Interest in CRM, email marketing and customer retention is essential.
• You work structured and enjoy working with processes and data.
• You write and communicate clearly in both Dutch and English.
• Available at least 3 days per week at our Utrecht office.

Responsibilities

• Create and send customer communications including onboarding emails and product updates.
• Support CRM and email flows focusing on retention, activation, upsell, and churn prevention.
• Help in customer segmentation and tailoring communication accordingly.
• Assist in setting up, sending, and analyzing customer surveys to gather feedback.
• Contribute to campaigns for new products, upgrades, or services.

Skills

Interest in CRM and email marketing

Structured working style

Clear communication in Dutch and English

Proactive and curious mindset

Education

HBO or university programme in marketing, communication, business, or data

Tools

HubSpot

Excel

Job description

We’re looking for a curious and proactive CRM Intern who’s excited to help shape the future of energy. At NextEnergy, you’ll join a fast-growing scale-up where you can make an impact from day one. From improving customer communication to strengthening long‑term relationships, your work really matters.

Are you interested in customer engagement, retention and smart marketing automation? Then keep reading.

Who are we?

More and more of our electricity comes from the sun and wind, which means prices move along with it. Yet many households in the Netherlands are still tied to outdated fixed rates and miss out on the benefits of flexible pricing. We believe there’s a better way. We make dynamic energy accessible to everyone, so you can easily take advantage of cheaper, and sometimes even free, moments.

With smart technology and a fair, transparent approach, we ensure that the energy transition is not only good for the planet, but also for your wallet.

At NextEnergy, you join a fast‑growing company where innovation is at the core. A place where we build the future of energy together and grow as a team. We give you the space to make an impact, take initiative and share ideas. Because at NextEnergy, we’re not working around the energy transition, we’re working right in the middle of it.

What will you do?

As a CRM Intern, you’ll work closely with marketing, customer operations and product teams. You’ll support the setup, execution and improvement of customer‑focused campaigns and communications.

• Create and send customer communications (including onboarding emails, product updates, surveys, contract‑related communication and loyalty incentives)
• Support CRM and email flows: help build, test and optimise flows focused on retention, activation, upsell and churn prevention
• Customer segmentation & modelling: think about how to segment customers (e.g. loyal users, battery customers) and tailor communication accordingly
• Support survey & feedback processes: assist in setting up, sending and analysing customer surveys to identify insights and opportunities
• Campaign support: contribute to campaigns for new products, upgrades or services, including follow‑up and reporting
• Improve operational marketing processes: help make manual processes smarter, more consistent and scalable

In short: a broad internship where marketing, CRM and customer experience come together.

What do you bring?

• You’re enrolled in a relevant HBO or university programme (e.g. marketing, communication, business, data)
• Interest in CRM, email marketing and customer retention
• You work structured and enjoy working with processes and data
• You write and communicate clearly in Dutch and English
• Available at least 3 days per week at our Utrecht office
• Experience with tools like HubSpot or Excel is a plus (not required)
• You’re curious, proactive and not afraid to suggest improvements

Not a perfect match on paper, but still excited? We’d still love to hear from you.

What do we offer?

• Internship allowance of €750 per month (40 hours)
• Flexible working hours
• Plenty of responsibility and learning opportunities
• Guidance from experienced marketing and CRM professionals
• Travel reimbursement (>10 km)
• 25 vacation days (full‑time basis)
• Bucketlist day: one extra day off per year
• Free lunch at the office
• Free sports classes via Urban Sports Club
• Discounts via Corporate Benefits
• Monthly drinks and team events
• Referral bonus up to €2,000