CRM Expert - Salesforce

Ayvens; Amsterdam; On-site; EUR 65,000 - 95,000; Full time

Job summary

Ayvens is seeking a CRM Expert - Salesforce to bridge the Product management and delivery teams, ensuring Salesforce solutions align with business goals. You will provide Salesforce expertise to collect requirements, evaluate feasibility, and help shape the CRM roadmap.

You will report to the Head of CRM & Marketing Cloud. The role involves prioritizing work, validating designs, and balancing business value with technical impact to drive successful CRM outcomes.

Qualifications

• Experience collaborating with product teams to translate business requirements into CRM solutions.
• Strong communication skills across technical and non-technical stakeholders.
• Ability to balance business value with technical feasibility in CRM projects.

Responsibilities

• Provide Salesforce expertise to Product Managers for requirements collection.
• Offer high-level feasibility insights and ROI estimations for CRM initiatives.
• Participate in ticket ranking and design validation meetings with cross-functional teams.
• Balance business value and technical impact to steer CRM app directions.

Skills

Cross-functional collaboration

Stakeholder management

Problem solving

Tools

Salesforce

Job description

At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
As our new CRM Expert - Salesforce - will be the link between the Product management team and the delivery team. It enables the company to achieve its goals with Salesforce solutions. His role is to provide SF expertise to Support Product Managers with the collection of requirements for complex needs and guarantee the consistency of the application and the solutions proposed to the countries.
His mission is to work between departments, challenge business requirements brough up by the product managers (with application, business, and technical limitations knowledge), Provide first evaluation of technical feasibility of the requirements and assist on high-level estimation for ROI calculation, Participate to the ranking of the tickets (between business and technical tickets), Participate to the design validation meeting, to challenge solutions and help choose between options, Balance business value and technical impacts to take the best direction for the application.
You will report to Head of CRM & Marketing Cloud
Why Ayvens?
With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that’s diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.