Critical Data Center Operations Technician II

QTS Data Centers; Het Hogeland; On-site; EUR 35,000 - 55,000; Full time

Benefits offered by this job

25 days annual leave

Training bursary €5,250

Company car scheme

Pension plan

Disability allowance

Health insurance (voluntary)

Pet insurance (voluntary)

Bonus eligible

Job summary

The Critical Operations Technician II at QTS Data Centers oversees installation, repair, and maintenance of IT, electrical, mechanical, plumbing/piping equipment and controls across indoor and outdoor areas. You will monitor systems, run rounds, analyze data, and support customers on the Data Center floor both in person and by phone.

This on-site role requires working 24x7x365 in a data center environment with no remote or hybrid arrangement, handling tickets, and coordinating with systems

Qualifications

• Five or more of technical training, military training, or workplace equivalency.
• Background in areas of IT, electrical, and/or mechanical.
• Proficiency with MS Office Suite.

Responsibilities

• Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems
• Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment.
• Provide remote hands and eyes services for customers.
• Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
• Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.
• Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
• Operates and monitors critical and non-critical system equipment and components to ensure safe and compliant operation.
• Responds as required to building emergencies and customer requests.
• Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software.

Job description

The Critical Operations Technician II at QTS Data Centers oversees installation, repair, and maintenance of IT, electrical, mechanical, plumbing/piping equipment and controls across indoor and outdoor areas. You will monitor systems, run rounds, analyze data, and support customers on the Data Center floor both in person and by phone.

This on-site role requires working 24x7x365 in a data center environment with no remote or hybrid arrangement, handling tickets, and coordinating with systems