Credit Data Operations & Incident Lead (Hybrid)

ABN AMRO Bank N.V.; Amsterdam; Hybrid; EUR 56,000 - 89,000; Full time

Benefits offered by this job

Pension scheme

Remote work possible

Vacation 5 weeks per year

Job summary

ABN AMRO Bank N.V. is seeking a Business Developer for the CDDS Task Force to coordinate and resolve complex operational and data-related challenges.

You will work with data engineers, architects, and stakeholders to diagnose issues and implement corrective actions while driving continuous improvement to data products and services. You will own escalation management, monitor real-time data issues, and support releases to ensure stability and reliability across the bank's credit data landscape.

Qualifications

• Strong analytical and problem-solving skills with a natural curiosity to investigate issues until the root cause is identified.
• Experience with incident management, production support, operational processes, or data-related environments.
• Excellent communication and stakeholder management skills across business and technical teams.
• Ability to ask critical questions, challenge existing approaches, and identify opportunities for improvement.
• Understanding of data flows, data models, and system integrations within complex IT landscapes.

Responsibilities

• Coordinate production incidents, data issues, and platform disruptions across CDDS teams.
• Perform root cause analyses to identify sustainable long-term solutions.
• Monitor and manage real-time issues, ensuring timely resolution with minimal impact.
• Coordinate production releases and deployment activities.
• Collaborate with data engineers, architects, product owners, and stakeholders.
• Take ownership of escalations and communicate clearly during incidents.
• Identify improvements to increase platform stability and efficiency.
• Assess impact of incidents and changes on the credit data landscape.

Skills

Analytical thinking

Incident management

Stakeholder management

Problem solving

Data analysis

Communication

Data flows

SQL

Data modeling

Banking domain knowledge

Tools

SQL

Job description

ABN AMRO Bank N.V. is seeking a Business Developer for the CDDS Task Force to coordinate and resolve complex operational and data-related challenges.

You will work with data engineers, architects, and stakeholders to diagnose issues and implement corrective actions while driving continuous improvement to data products and services. You will own escalation management, monitor real-time data issues, and support releases to ensure stability and reliability across the bank's credit data landscape.