Credit Controller, EMEA

Kao Chemicals Europe; Amersfoort; On-site; EUR 40,000 - 65,000; Full time

Job summary

Kao is seeking a Credit Collector to support financial performance and sustainable growth, with a focus on serving customers in Italy. The role involves proactive collection, stakeholder collaboration, and driving improvements in the collections process.

You will work with SAP/S4Hana, using data-driven insights to strengthen credit control, while maintaining strong relationships with customers and internal teams across Europe. This is a full-time role requiring fluency in Italian and English.

Qualifications

• Bachelor/Master in Accounting & Finance preferred
• Italian (C2/native) and English fluent required
• 3+ years of Credit & Collection experience
• Experience with SAP/S4Hana and Excel
• Ability to prioritise workload and drive process improvements

Responsibilities

• Proactively manage and collect outstanding receivables for Europe, focusing on timely follow-ups and accurate records
• Prioritize high-impact accounts to maximize value and efficiency
• Collaborate with finance and commercial teams using data-driven insights
• Identify recurring issues and support process improvements in collections
• Ensure compliance and accurate documentation for audits and reporting

Skills

Italian (C2)

English (Fluent)

Prioritization

Communication

Education

Bachelor/Master in Accounting & Finance

Tools

SAP/S4Hana

Excel

Job description

We are Kao, listed as one of the world’s most ethical companies for the last 20 years.

OurEMEA brand portfoliospans acrossthree sectors; Consumer Care (John Frieda, Guhl, Bondi Sands,Bioré, Jergens,Curél), Professional Hair (Goldwell,Oribe,KMSHair,Kerasilk), and Molton Brown.

Our corporate philosophy, The Kao Way, guides us in everything we do - acting with integrity, courageously driving innovation, and treating each other with trust and respect.

About ourrole:

As a Credit Collector, you’ll play a key role in supporting our financial performance and sustainable growth, with a particular focus on serving our business and customers in Italy.

Beyond managing outstanding receivables and maintaining healthy account balances, you’ll act as a proactive, value-adding business partner. By prioritising high-impact activities, building trusted stakeholder relationships, driving results with a solution-oriented approach, and identifying opportunities for continuous improvement, you’ll help strengthen our credit and collections function and contribute to the wider success of the organisation.

What you will do:

• Proactively Manage and Collect Outstanding Receivables;Ensure timely follow-up on overdue accounts, maintain accurate records of collection activities, and work closely with customers to resolve payment issues while maintaining positive relationships.
• Prioritise High-Impact Activities;Focus daily efforts on accounts and actions that drive the most value - such as high-risk or high-value receivables - ensuring efficient use of time and resources
• Collaborate as a Business Partner;Act as a liaison between finance and commercial teams, providing insights into customer payment behaviour and supporting decision-making with data-driven recommendations.
• Contribute to Process Improvement;Identify recurring issues, inefficiencies, or bottlenecks in the collections process and propose or support initiatives to streamline operations and enhance performance.
• Ensure Compliance and Reporting Accuracy;Adhere to internal controls, company policies, and regulatory requirements while maintaining up-to-date and accurate documentation for audits and performance reporting.

What you will need:

• Bachelor/ Master educational level preferably in the Accounting and finance field
• Required languages: Italian: C2/native-level proficiency. English: fluent.
• 3+ years' experience in a Credit and Collection environment.
• Experienced working within a changing environment with a continued focus on process improvement.
• Experience in running projects and/ or process improvements
• Ability to prioritise your own workload and getting things done.
• Relevant system knowledge (preferably SAP/S4Hana) and proficiency in Excel.
• Detail oriented, and able to manage shifting priorities.

At Kao, we believe the diversity of our teams strengthens our global mission. Here wetrust andrespect each other, collaborating in a friendly and inclusive work environment to achievegreatresults.

Whatyou can expect from us:

• An entrepreneurialenvironmentwhere passionate and innovative teams come together.
• Respect, teamwork and collaboration are at the heart of how we work.
• A workplace culture that prioritises employee wellbeing, with opportunities to get involved in initiatives such as Mental Health First Aiders, our Charity Committee, and DE&I communities
• A broad range of benefits, including flexible working, competitive salaries, health and wellbeing offers, pension schemes, insurance options, and more...
• Learning and development opportunities

Your voice matters here, we value entrepreneurial thinking and innovation from our teams.

To find out why 33,000 people across the Globe work at Kao please visit:

https://candidate-brochure.kao.com/kao-emea/full-view.html

https://www.kao.com/emea/en/careers/

Discover careers at Kao and how welive our purpose, Kirei- Making Life Beautiful.
https://kao.voyse.io/

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