Sales and Reservations Support Intern

The Social Hub (B Corp™); Amsterdam; On-site; EUR 5,580 - 11,160; Full time

Benefits offered by this job

Monthly internship compensation

Access to facilities including restaurant and gym

Discount on hotel stays and food and drinks

Job summary

The Social Hub (B Corp™) is seeking a Community Support Intern for a 5-6 month position starting September 2026. The intern will oversee lead conversion into bookings and enhance customer experiences via telephone and messaging channels. Ideal candidates are hospitality students with strong interpersonal skills, flexible availability, and fluent English. The role offers coaching, monthly compensation, and a chance to work in a dynamic, innovative environment that balances profit with positive impact.

Qualifications

• Must be enrolled in a university.
• Studying Hospitality, Sales, Advertising, Marketing, or Business.
• Fluent in English; Dutch, German, Italian, French, or Spanish is a plus.

Responsibilities

• Deliver best support/experience for guests.
• Drive commercial results via various channels.
• Sell TSH services/products.
• Handle administrative tasks.
• Share guest feedback and insights.

Skills

Interpersonal skills

Communication skills

Sales affinity

Customer support

Teamwork

Flexibility

Education

Enrolled in a relevant bachelor’s program

Job description

Mission

As our community support Intern, you’ll oversee and learn how to convert leads into bookings. At the end of your internship you will master all the tricks of the trade on anything sales and customer service related; from steering potential guests in their decision making on the phone, to answering all questions on WhatsApp or LiveChat. With your enthusiastic student spirit and organizational skills, you'll create a seamless customer experience. You'll maintain clear lines of communication with your team, and (potential) guests.

We're looking for someone to join our team for a period of 5-6 months, starting in September 2026.

About The Company

Known for being the rule breakers in hospitality, The Social Hub is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do

• Strive to deliver the best (9+) support/experience for our guests
• Driving commercial results via various channels such as: telephone, live chat, third parties and e-mails
• Selling relevant (cross and upsell) TSH services/products
• Handling (financial) administrative tasks and change requests
• Sharing guest feedback, insights, and ideas with colleagues

Who You Are

• You’re a student – you must be enrolled in a university!
• Currently studying a relevant bachelor’s in Hospitality, Sales, Advertising, Marketing, or Business;
• Hospitality-minded with an enthusiastic and open approach, with affinity and interest in sales and customer experience/support;
• Flexible; we also work in weekends (and evenings);
• Enjoying receiving and taking responsibility and you can work independently;
• Someone who enjoys working and learning in an ambitious, informal and international environment;
• Have no holiday plans during your internship;
• Excellent interpersonal and communication skills;
• Ability to work in a fast-paced team environment;
• Fluent in English (mandatory), as well as Dutch or German or Italian or French or Spanish;
• Comfortable in an ambitious and informal working environment;

What We Offer

• An amazing work environment with a fantastic vibe and lots of positive energy.
• On the job coaching and guidance.
• Monthly compensation for your internship (please note that travel costs are not reimbursed).
• The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry.
• The opportunity to work for a Certified B Corp company that balances profit with positive impact, collaborating with organizations like Movement on the Ground and the TSH Talent Foundation to create meaningful change.
• A first glimpse into the world of Hospitality with one of the most innovative players in the market.
• Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks?
• A wonderful workplace to call home with, dare we say it, fun colleagues.

Diversity & Inclusion

The Social Hub welcomes people of all nationalities, genders, ages, sexual orientations, religions, or cultures, and encourages everyone to bring their authentic selves to work.