Customer Account Manager NH90

GKN Aerospace; Papendrecht; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

8% holiday allowance

42 paid holidays

Excellent pension scheme

Travel allowance

Pleasant working environment

Job summary

GKN Aerospace in Papendrecht is seeking a skilled commercial manager to provide expertise and support to local teams. The successful candidate will oversee customer relations, contract management, and demand forecasting, ensuring adherence to contractual obligations and optimal customer satisfaction.

This role offers competitive benefits including 42 paid holidays, an excellent pension scheme, and a dynamic working environment focused on collaboration and achieving the best outcomes for customers.

Qualifications

• Proven experience in customer relationship management, contract management, and demand forecasting.
• Strong negotiation skills and ability to manage multiple stakeholders.
• Ability to analyze and interpret financial data related to P&L and budgeting.
• Familiarity with commercial proposal writing and business modeling.

Responsibilities

• Lead site specific customer review meetings and manage first line dispute resolution.
• Responsible for obtaining orders from customers in accordance with the agreed contract.
• Ensure the business adheres to its contractual obligations.
• Manage contract updates including minor modification claims.
• Responsible for minor bids and quotations.

Skills

Customer relationship management

Contract management

Demand forecasting

Negotiation skills

Excellent communication skills

Education

Business studies qualification

Job description

Job Summary

Provide Commercial expertise and support to specific customer local team. Work to ensure the management and resolution of commercial issues on a day to day basis such as commercial change management, support local level bids and proposals. Informs the Programme IPTs of contractual obligations and boundaries. First point of escalation for customer purchase order or contractual issues internally and from customer.

Job Responsibilities

Relationship Management

• Lead site specific customer review meetings and manage first line dispute resolution with customers for the site.
• Monitor performance, delivery and quality performance issues and recoveries and resolve with site leadership team, or elevate as appropriate to Commercial Manager.
• Coordinate site specific customer initiatives, requests and communications as agreed by Commercial Manager.
• Provide support to strategic / global Customer meetings representing the specific site (PMR) as part of global one face to the customer team.
• Voice of the customer on the site.

Demand Management

• Order Book, Demand & Sales Management: Responsible for obtaining orders from customers in accordance with the agreed contract.
• Align customer demand with Commercial Manager and Program Director then communicate customer demand to Sales, Inventory, and Operations Planning (SIOP) process.
• Support specific rate readiness actions at site and supplier levels to ensure preparedness.

Contract Management

• Responsible for ensuring the business adheres to its contractual obligations and inform customers of GKN's contractual limits.
• Responsible for cash management and trade debtors.
• Manage enabled material cost adjustments and requirements for the raw material.
• Co-ordinate and manage all claims, maintaining a register of all Claims between GKN and the Customer, escalating to the Commercial Manager as appropriate.
• Commercial compliance for audits, processes and procedures.

Change Management

• Manage contract updates including minor modification claims.
• Ensure commercial contracts for change are in place and accepted.

Budget/P&L

• Implement top‑line sales pricing in alignment with budget & Strategic Plan.
• Contract liability assessment and provide recommendation to allow for provision setting, as agreed with Commercial Manager.
• Oversee risk and opportunity management related to contracts.

Bid And Proposal Management

• Responsible for minor bids and quotations including running pricing models and preparing commercial proposals in line with DoA.
• Provide support and input to major bids and contract renewals, including review of terms & conditions and providing financial & operational data required for business modelling.

Any other reasonable duties.

Essential Qualifications

• Proven experience in customer relationship management, contract management, and demand forecasting.
• Strong negotiation skills and ability to manage multiple stakeholders.
• Excellent communication and interpersonal skills.
• Ability to analyze and interpret financial data related to P&L and budgeting.
• Familiarity with commercial proposal writing and business modeling.
• Travel to other GKN locations and customers.

Desirable Qualifications

• Qualification in business studies, or experience in a Customer facing / Programme Management would be preferable.

Benefits

• The role is in Grade N, and according to the CLA Metalektro.
• 8% holiday allowance.
• 42 paid holidays for full‑time employment in line with the Collective Labor Agreement Metalektro (29 holidays and 13 ADV days).
• An excellent pension scheme (PME) and travel allowance.
• A pleasant and informal working environment, in which we work together to achieve the best result for our customers.