Commercial Manager

Cygnific B.V; Amsterdam; Hybrid; EUR 62,000 - 74,000; Full time

Benefits offered by this job

Salary EUR 5600-6600/month

1-year contract

25 vacation days

Travel allowance

Public transport reimbursement

Work-from-home allowance

Holiday allowance & pension plan

KLM flight discounts

Work abroad up to 3x/year

Training and development opportunities

Renovated workplace in Westerpark, AMS

Social events

Job summary

Cygnific B.V in Amsterdam is seeking a Commercial Manager to expand the client portfolio by contracting new brands within the Cygnific portfolio. You will develop and execute the commercial strategy in close cooperation with senior leadership to drive growth and strengthen partnerships.

The role emphasizes managing the full sales cycle, from lead generation to contract signing, and translating sales opportunities into tangible business results for Cygnific's customer experience operations.

Qualifications

• University thinking and working level.
• Proven track record in winning trust, building relationships, and closing sales deals.
• Several years of experience in a similar role.
• Experience in a commercial and service-oriented business environment.
• A good understanding of the customer contact sector, including its business rationale and pricing models.
• Affinity with Customer Contact Centres and a strong passion for Customer Experience.
• Fluency in both Dutch and English, written and spoken.
• Strong communication skills, both verbal and written.
• An extravert personality with strong connection skills.
• Ability to translate vision into strategy and build relationships with stakeholders.

Responsibilities

• You acquire new third-party business that fits Cygnific’s core values and positioning.
• You manage the full sales funnel, from lead generation to contracting, while maintaining strong relationships with prospective customers.
• You drive Cygnific’s participation in bids, RFIs, and RFPs.
• You develop, implement, and execute our commercial strategy, leading to the acquisition of new brands.
• You collaborate with leadership to align on growth and market expansion.

Skills

Sales leadership

New client acquisition

Strategic thinking

Relationship building

Dutch & English

Strong communicator

Networking skills

Result oriented

Job description

Are you a commercially driven professional who thrives on building strong partnerships and turning strategy into growth? At Cygnific, we are looking for a Commercial Manager who will play a key role in expanding our portfolio by acquiring new clients.

Your role

As Commercial Manager, you realise our growth ambitions by contracting new brands within the Cygnific portfolio. In close cooperation with the Director Business Development, Technology & Brands and the Manager Brands, you develop, implement, and execute our commercial strategy, leading to the acquisition of new brands.

Commercial strategy

You develop strong value propositions in co-creation with internal stakeholders, aligned with our mission and vision. You actively manage the sales funnel and mobilise both your own network and Cygnific’s internal commercial network.

Marketing

You increase Cygnific’s external visibility and position us as the partner in Customer Experience Operations. You create brand awareness by translating commercial activities into a clear marketing and communication strategy and provide clear briefings to support our value propositions.

Sales

You acquire new third-party business that fits Cygnific’s core values and positioning. You manage the full sales funnel, from lead generation to contracting, while maintaining strong relationships with prospective customers. You drive Cygnific’s participation in bids, RFIs, and RFPs.

What do you bring

• University thinking and working level.
• A proven track record in winning trust, building relationships, and successfully closing sales deals.
• Proven experience of several years in a similar role.
• Experience in a commercial and service-oriented business environment.
• A good understanding of the customer contact sector, including its business rationale and pricing models.
• Affinity with Customer Contact Centres and a strong passion for Customer Experience.
• Fluency in both Dutch and English, written and spoken.
• Strong communication skills, both verbal and written.
• An extravert personality with strong connection skills.
• You combine these with the ability to make impact, build and maintain strong relationships, exercise sound judgement, navigate organisational dynamics, translate vision into strategy, remain customer‑and result‑oriented, think creatively, and communicate effectively by asking the right questions to be more than just a partner.

What do we offer you

• A salary range between €5600 – €6600 gross per month (based on 40 hours per week);
• A one-year contract with the prospect of long-term collaboration;
• 25 vacation days based on full-time employment;
• Travel allowance (€0.19 per km, max. 50 km one way) or full reimbursement of public transport with an NS Business Card, mobility benefits can be discussed and agreed upon based on individual circumstances;
• Work-from-home allowance of €2.45 per day;
• Holiday allowance, festive end-of-year bonus, pension plan, bicycle plan, and the opportunity to enjoy discounted KLM flights after one year of employment (these benefits are offered at KLM’s discretion and may be subject to change);
• Working from abroad (max. 3 times per year for 4 weeks, after completion of the trial period; specific rules apply);
• Training and development opportunities;
• A pleasant and inspiring (newly renovated) workplace at Westerpark, Amsterdam;
• Social events such as an annual party, Cygnific BBQ, and Friday XXL drinks every three months;
• Start date: As soon as possible.

About Cygnific

Cygnific is a proud subsidiary of KLM. With an international team of colleagues from over 30 countries, we provide 24/7 customer contact in more than 10 languages via phone, email, social media, and chat. We operate from the Netherlands, Curaçao, and the Philippines.

Our mission? To make every interaction unforgettable. We believe in teamwork, having fun, and helping each other grow. Diversity isn’t a trend for us, it’s who we are.

Ready to make an impact?

If you have any questions, feel free to reach out to Sophie van Daalen (Manager Recruitment) at [e-mail].